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Open nowFirst seen 6 days ago

Assistant Manager, eCommerce Product and Customer Experience (Remote)

Military, Veterans and Diverse Job Seekers757 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowAssistant Manager, eCommerce Product and Customer Experience (Remote)Military, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Essential Functions and Responsibilities:

  • Assist with web design and development agency on all ecommerce projects
  • Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation
  • Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
  • Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)
  • Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes
  • Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities
  • Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities
  • Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience
  • Collaborate with Digital Marketing Team on digital media campaign positioning on website
  • Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders

Required Qualifications:

  • Experience working with custom and off-the-shelf Content Management Systems
  • Familiarity with Google Analytics and Adobe Omniture
  • Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects
  • Experience with design and server-side languages such as HTML, CSS, JavaScript
  • Working knowledge of SEO best practices
  • Excellent written and verbal skills
  • Ability to work independently and demonstrate keen attention to details
  • Manages prioritization, can meet deadlines, and be flexible based on business requirements

Preferred Qualifications:

  • Experience in UX and mobile design
  • Project and product management certifications
  • Project management software experience (MS Project or equivalent)
  • Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products
  • Ecommerce payment solutions experience
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