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Open nowFirst seen 6 days ago

Helpdesk Analyst - Remote

Military, Veterans and Diverse Job Seekers757 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowHelpdesk Analyst - RemoteMilitary, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Must Have for this role:

  • Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
  • Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
  • Great Customer Service skills with attention to detail and ability to listen
  • Naturally inquisitive and want to learn and understand at deeper level
  • Proactive with information gathering.
  • Understand how to troubleshoot and when to escalate
  • Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus

Service Desk Tier 1 Agent Job Description:

  • First point of contact for the users who call our IT Service Desk
  • Answers incoming calls, emails, chats
  • Tracks all information in ticketing system
  • Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion
  • Escalates unresolved problem/issues/requests to the proper tier 2 support team
  • Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
  • Other duties as assigned by the Service Desk Manager.

Qualifications:

  • 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
  • Demonstrate a general knowledge of operating systems and application software to provide a high level support.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Excellent oral and written communication skills.
  • Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
  • Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Military, Veterans and Diverse Job Seekers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

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