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Open nowFirst seen 5 days ago

IT Support / Helpdesk Engineer

Military, Veterans and Diverse Job Seekers757 open roles

Pay
$45,000 – $50,000 a year
Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowIT Support / Helpdesk EngineerMilitary, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

We are looking for a rockstar helpdesk engineer who loves to solve technical problems, asks lots of questions, and has excellent listening and communication skills.

Do you get a sense of pride and satisfaction, as someone's day got a lot better because of you? Are you looking to learn more about the IT space by solving real problems?

Are you fascinated with how architects and engineers build a better world? Do you want to build your career while working in a company that actually cares for its people?

You are known for:

  • Your love working with people and being a strong active listener
  • Excellent verbal and written communication skills
  • Details, Details, Details - you are diligent and solve problems holistically
  • Take ownership of the issue, and see it through to its conclusion
  • People like being around you because you care

What you'll do:

  • Provide telephone/remote and on-site troubleshooting, training, and tech support
  • Perform software installs and updates
  • Maintain accurate client network documentation
  • Set up and configure PCs, printers, peripherals, and networking equipment
  • Assist senior engineers with network deployment projects
  • Grow your IT skills and learn how Architecture/Design/Engineering firms work

Qualifications:

  • Experience providing remote phone technical support
  • Excellent PC and Windows troubleshooting skills
  • Strong MacOS troubleshooting skills
  • Strong skills and understanding of Microsoft Office applications
  • Strong working knowledge of Microsoft Office 365
  • Solid understanding of Active Directory and AD Architecture
  • Solid skills and understanding of other common business applications.
  • Experience with Autodesk and other AEC industry applications is a plus
  • Good understanding of network topology and configuration at the desktop level
  • Solid PC hardware, software, and Windows operating system knowledge

What we offer:

Our fun-loving, challenging, and rewarding company culture isn't for everyone. We are a growth-minded, high-energy organization that solves real problems. If you connect with our values and want to grow, we offer:

  • Competitive salary: $45,000 - $50,000 + Performance Compensation
  • Comprehensive Benefits Package (starts after six months of employment)
  • 21 Days PTO for when you need to decompress and recenter
  • Paid Technical and Business training
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  1. A CV for this posting

    Written against Military, Veterans and Diverse Job Seekers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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