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Open nowFirst seen 5 days ago

Rehab Services Front Desk/Call Center Specialist

Military, Veterans and Diverse Job Seekers757 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowRehab Services Front Desk/Call Center SpecialistMilitary, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

The posting

DESCRIPTION:

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner andadheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

MINIMUM QUALIFICATIONS:

  • Three (3) years of related experience.
  • Previous Call Center or Front desk experience.
  • Knowledge of third-party payors including federal, state and private health plans.
  • Demonstrates problem solving ability.
  • Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls.
  • Excellent communication skills with the ability to communicate clearly both verbally and in writing.
  • Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

PREFERRED QUALIFICATIONS:

  • One (1) year of EPIC & Cadence experience, or equivalent system.
  • Bilingual English/Spanish.
  • Ability to prioritize and process therapy referrals based on diagnosis and medical information.

SPECIAL CONDITIONS:

  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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