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Open nowFirst seen 5 days ago

Service Desk Coordinator (Remote)

Military, Veterans and Diverse Job Seekers757 open roles

Where
West Palm Beach, FL, United States
Work mode
Remote
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Your applicationOpen nowService Desk Coordinator (Remote)Military, Veterans and Diverse Job Seekers · West Palm Beach, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Essential Functions:

  • Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur.
  • Documents all reported system problems for the purpose of submitting statistical report. Uses existing Service Desk Software to record and report information such as time of first response, timing of escalations, time of final resolution, and time of problem follow up.
  • Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
  • Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
  • Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
  • Assists with software license agreements and monitors their distribution.
  • Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
  • Maintains security access as requested via User Registration Forms.
  • Maintains security forms and inventory of hardware and software and their related assets tracking.
  • Installs new hardware and software when necessary.
  • Coordinates printer troubleshooting.
  • Daily replaces tapes in weekly backup cycle.
  • Coordinates offsite storage and retrieval of backup tapes.
  • Performs various special projects as directed.
  • Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.

Education:

  • High School diploma or G.E.D. required. Associate's degree with coursework emphasis in computer science, information systems, or closely related field preferred.

Experience:

  • One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.

Certification:

  • A+ certification preferred.

Licensure:

  • Valid Florida Driver's License required.

Training:

  • MCP, A+, Network+ training preferred.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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