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Open nowFirst seen 5 days ago

Software Support Consultant

Military, Veterans and Diverse Job Seekers757 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowSoftware Support ConsultantMilitary, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the role:

Working from home, you will be the main point of contact for support queries raised by our clients using our EDI software package. You will need to apply initiative to ensure that any challenges and or problems are efficiently solved by using company resources.

The prime responsibility for this role is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner, escalating where necessary.

Daily tasks consist of:

  • Phone, email, and online user support
  • Ensure customer satisfaction through follow‐up, responsiveness, and quality communication.
  • Serve as a software subject matter expert to assist clients with implementation and configuration activities.
  • Document technical issues, and resolutions and share information across the team.

· Actively search for solutions to problems

  • Conduct user training as required via online platforms.
  • Assist with data migration and client implementation as required.

Requirements:

  • Based in the Twin Cities/Minneapolis, MN suburbs.
  • A minimum of 12 months in a 'Customer Facing' role, in a helpdesk or an application support environment.
  • Can understand and can provide professional, friendly, and polite customer service through a number of channels.
  • Interacting with a globally diverse group of customers and colleagues.
  • Attention to detail.
  • Proven 'Time Management skills and ability to prioritize workload.
  • Proven problem-solving and critical-thinking skills.
  • Strong ability to learn things quickly, especially new software and technologies.
  • EDI knowledge is preferred, but not a requirement.
  • Authorized to work in the United States.

It would be an advantage to have:

  • Knowledge of vendor/trading partner order processing.
  • Knowledge of Accounting Systems.
  • Knowledge of Warehouse Management Systems (WMS).
  • Knowledge of EDI principles.
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One press. We do the rest.

  1. A CV for this posting

    Written against Military, Veterans and Diverse Job Seekers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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