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Open nowFirst seen 5 days ago

Technical Support Agent- OVERNIGHT (Remote)

Military, Veterans and Diverse Job Seekers757 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support Agent- OVERNIGHT (Remote)Military, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Position Description

Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!

Shifts:

Friday-Tuesday 10:30PM-7:00AM (overnight)

Why We Need You

  • Provide first level problem solving for Point of Sale hardware and software and other products, including, but not limited to, operational and technical problems
  • Utilize service management systems gathering and maintaining service incident data
  • Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures
  • Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment
  • Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers
  • Perform customer service administrative task as assigned and understand customer database and processing customer part requests
  • Work within KCS environment, required testing to reach preferred status as requested
  • Decisions are limited and routine for which clearly defined procedures are documented
  • Must display genuine concern and ownership for customers' situations
  • Exercise sound judgement and analytical skills in determining a resolution to problems
  • Provide and obtain general information which is technical in nature
  • Work with moderate supervision

What We're Looking For

  • A minimum of one-year Customer Service experience. Helpdesk experience preferred.
  • Call Center experience a plus.
  • Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
  • Networking experience is desired.
  • Reliable internet required with Broadband or fiber.
  • Ability to work at a secondary location in case of ISP outage.
  • AAS degree in electronics technology, computer science, or its equivalent is a plus.
  • A+ certification and Microsoft certifications are also a plus
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  1. A CV for this posting

    Written against Military, Veterans and Diverse Job Seekers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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