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Open nowFirst seen 5 days ago

Technical Support Agent (Remote - ET Based)

Military, Veterans and Diverse Job Seekers757 open roles

Where
San Diego, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support Agent (Remote - ET Based)Military, Veterans and Diverse Job Seekers · San Diego, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Military, Veterans and Diverse Job Seekers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

The Technical Support Agent reports to the Lead Technical Support Agent and is part of the Customer Success Team. This position will support customers by addressing customer support requests, including troubleshooting customer issues and concerns. Success in this role means collaborating with the broader Customer Success team, as well as the Product, Engineering, and Quality Management teams in order to achieve high levels of customer delight.

Responsibilities

  • Utilize the service desk software system (Jira) to process and respond to customer inquiries, feedback, and complaints
  • Serve as the technical support hotline on-call person during pre-defined technical support hours
  • Improve service desk responses and contribute support-related articles to a knowledge base platform
  • Adhere to and contribute to the continuous improvement of our Quality Management System
  • Collaborate with the Customer Success, Product, and Engineering teams to resolve customer issues and design solutions based on customer feedback
  • Support the QA team in reproducing issues when needed
  • Provide metrics and insight into customer inquiries, feedback, and complaints

Desired Skills & Experience

  • Bachelors degree in related field with customer support experience
  • Two+ (2+) years of experience with demonstrated success in providing customer support
  • Experience in resolving technology-based issues
  • Experience in designing solutions that are client-focused and based on the feedback and needs of the customer
  • Strong interpersonal skills to mobilize internal resources to address customer feedback
  • Strong organizational skills along with solid decision-making skills
  • Strong analytical and interpersonal skills, proven track record of effectively and efficiently resolving customer inquiries
  • Initiative, sense of urgency, passion, energy to succeed and thrive in fast-paced, entrepreneurial culture
  • Demonstrated initiative and creativity
  • Strong verbal and written communication skills
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  1. A CV for this posting

    Written against Military, Veterans and Diverse Job Seekers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Military, Veterans and Diverse Job Seekers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Military, Veterans and Diverse Job Seekers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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