The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $21.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Barista, you will play an important role in creating a welcoming and engaging coffee experience for our guests. You will prepare and serve high-quality coffee, espresso beverages, teas, and other specialty drinks while providing friendly, attentive service in a fast-paced hospitality environment.
This role is ideal for someone who is energetic, detail-oriented, passionate about coffee, and enjoys connecting with people. You will help create a vibrant atmosphere where guests can start their mornings, recharge throughout the day, and enjoy the social energy of M Social Sunnyvale.
Your Impact – Coffee & Guest Experience
You will help create memorable guest experiences through quality beverages, personalized service, and a welcoming atmosphere. From crafting the perfect latte to anticipating guest needs, you will bring the M Social brand to life through every interaction.
What You'll Be Doing
Beverage Preparation & Service
- Prepare and serve espresso drinks, brewed coffee, teas, specialty beverages, and other menu items according to established recipes and quality standards.
- Operate espresso machines, coffee grinders, brewers, and other beverage preparation equipment safely and efficiently.
- Customize beverages according to guest preferences and communicate clearly regarding special requests.
- Ensure beverages are prepared accurately, consistently, and in a timely manner.
- Maintain knowledge of coffee varieties, brewing methods, beverage ingredients, and menu offerings.
- Monitor beverage quality, presentation, temperature, and portion sizes.
- Prepare and replenish coffee, milk, alternative milk options, syrups, toppings, and other beverage ingredients.
- Maintain appropriate inventory levels and notify management when supplies need replenishment.
Guest Experience & Hospitality
- Welcome guests warmly and create a friendly, engaging, and professional atmosphere.
- Take guest orders accurately and provide recommendations based on preferences.
- Answer questions about beverages, ingredients, menu items, and available customizations.
- Provide prompt, attentive, and personalized service while maintaining a positive attitude.
- Anticipate guest needs and respond to requests, questions, and concerns professionally.
- Handle guest feedback and service issues appropriately, involving management when necessary.
- Build positive relationships with guests by creating genuine connections and memorable interactions.
- Represent the M Social brand through an energetic, approachable, and service-focused attitude.
Point of Sale & Transactions
- Accurately enter orders into the point-of-sale (POS) system.
- Process cash, credit card, and other approved payment transactions according to company procedures.
- Verify orders and payments to ensure accuracy.
- Follow established cash-handling, checkout, and reconciliation procedures.
- Communicate order details clearly to team members to ensure efficient service.
- Maintain familiarity with menu pricing, promotions, and applicable hotel policies.
Cleanliness & Organization
- Maintain cleanliness and organization of coffee stations, counters, equipment, service areas, and storage spaces.
- Clean and maintain espresso machines, grinders, brewers, and other equipment according to established procedures.
- Sanitize work surfaces, utensils, beverage preparation areas, and frequently touched surfaces throughout the shift.
- Restock cups, lids, sleeves, napkins, stirrers, condiments, and other service supplies.
- Maintain proper storage, labeling, and rotation of food and beverage products.
- Follow opening, closing, and side-work procedures to ensure the outlet is prepared for service.
- Keep guest-facing areas clean, organized, and visually appealing.
- Assist with cleaning and organizing shared service areas as needed.
Food Safety & Compliance
- Follow all food safety, sanitation, and applicable health department regulations.
- Handle, store, and prepare food and beverages according to established safety standards.
- Monitor product freshness and follow proper temperature control, labeling, and expiration procedures.
- Prevent cross-contamination and maintain proper sanitation practices.
- Follow company policies regarding food allergies, dietary restrictions, and ingredient inquiries.
- Report equipment malfunctions, safety hazards, and maintenance concerns promptly.
- Comply with applicable California food safety requirements and company procedures.
Team Collaboration
- Work closely with Food & Beverage leadership, culinary team members, servers, and other hotel departments to support smooth operations.
- Communicate effectively regarding guest requests, inventory needs, and service priorities.
- Assist team members during high-volume service periods.
- Support the team with stocking, cleaning, food preparation, and other operational tasks as needed.
- Participate in training, team meetings, and service improvement initiatives.
- Maintain a positive, collaborative, and team-focused work environment.
- Contribute ideas to improve beverage offerings, service efficiency, and the overall guest experience.
Requirements
- Passion for hospitality and delivering exceptional guest experiences.
- Positive, energetic, and guest-focused attitude.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail when preparing beverages and processing orders.
- Strong organizational and time-management skills.
- Ability to multitask while maintaining beverage quality and service standards.
- Dependability, flexibility, and willingness to support the team.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work mornings, evenings, weekends, holidays, and varying shifts as needed.
- Valid Food Handler’s Certificate required.
Education
- High school diploma or equivalent preferred
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
