The posting
Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $30.00 Hourly
Join the Team at M Social Sunnyvale
At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.
About M Social Sunnyvale
As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Security Officer, you will help protect our guests, employees, visitors, and hotel assets by maintaining a safe and secure environment throughout the property. You will conduct routine patrols, monitor security systems, respond to incidents, and support emergency preparedness while delivering professional, service-focused interactions.
This role is ideal for someone who is observant, calm under pressure, and committed to providing exceptional service while maintaining the highest standards of safety and security.
Your Impact – Safety & Security Excellence
You will play a critical role in protecting people, property, and operations by proactively identifying risks, responding to incidents, and supporting a safe environment for everyone who visits or works at M Social Sunnyvale. Your professionalism and sound judgment will contribute to a secure and welcoming guest experience.
What You'll Be Doing
Safety & Security Operations
- Conduct routine patrols of guest areas, public spaces, parking facilities, back-of-house areas, and the exterior of the hotel
- Monitor CCTV systems, fire life safety systems, alarms, and access control systems
- Respond promptly to emergencies, disturbances, safety concerns, and guest incidents
- Assist with evacuations and emergency response procedures when necessary
- Secure hotel entrances, exits, and restricted areas as required
Incident Response & Reporting
- Investigate incidents involving guests, employees, vendors, or property
- Prepare accurate and detailed incident, accident, and daily activity reports
- Document safety concerns and recommend corrective actions
- Preserve evidence and cooperate with local law enforcement and emergency responders when appropriate
- Maintain confidentiality and professionalism in all investigations
Guest & Employee Assistance
- Provide assistance and directions to guests and visitors
- Respond to guest concerns in a courteous, calm, and professional manner
- Escort guests or employees when requested
- Support a safe, welcoming environment while delivering exceptional customer service
- Assist with lost-and-found procedures and property recovery
Risk Prevention
- Identify potential safety hazards and security vulnerabilities throughout the property
- Conduct routine inspections of emergency equipment, exits, lighting, and safety systems
- Monitor compliance with company safety policies and procedures
- Report maintenance or life safety concerns promptly to the appropriate departments
Team Collaboration
- Work closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership
- Coordinate with local law enforcement, fire departments, and emergency medical services when necessary
- Participate in safety meetings, drills, and ongoing training
- Promote a culture of safety, awareness, and accountability across all departments
Requirements
- Passion for hospitality and maintaining a safe guest environment
- Strong observation, communication, and interpersonal skills
- Ability to remain calm and make sound decisions under pressure
- Excellent problem-solving and conflict resolution abilities
- High level of integrity, professionalism, and discretion
- Flexibility to work days, evenings, overnight shifts, weekends, holidays, and varying schedules
- Current CPR, First Aid, and AED certifications
- Valid California Guard Card (Security Guard Registration)
Technical / Role-Specific Requirements
- Previous security, loss prevention, law enforcement, military, or hospitality security experience preferred
- Knowledge of CCTV, fire life safety systems, and access control systems preferred
- Experience preparing detailed incident and investigative reports
- Basic computer proficiency, including Microsoft Office and report-writing systems
Preferred Qualifications
- Previous experience in a hotel, resort, or commercial property preferred
- Experience responding to emergencies and guest incidents
- Knowledge of OSHA and workplace safety regulations
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift
- Frequently patrol multiple floors, stairwells, parking areas, and outdoor spaces
- Ability to lift and carry up to 40 pounds when necessary
- Ability to respond quickly to emergencies, including running, climbing stairs, and assisting guests or employees when required
Education
- High school diploma or equivalent required
- Associate's degree or coursework in Criminal Justice, Security Management, or a related field is a plus
- Equivalent combination of education and relevant experience will be considered
Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.
Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
