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Open nowPosted 65 days ago

Telephone Operator

millenniumhotelsandresorts62 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowTelephone Operatormillenniumhotelsandresorts · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on millenniumhotelsandresorts's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. millenniumhotelsandresorts postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 65 days ago

millenniumhotelsandresorts median: 1 days open

The posting

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities:

  • Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  • Foster effective communication with all relevant departments to ensure seamless service delivery.
  • Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  • Greet Guests by name upon calling, adhering to the established standard.
  • Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
  • Cultivate awareness of Guest profiles through the Opera Guest profile system.
  • Complete long-distance call vouchers and accurately record them on the traffic sheet.
  • Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
  • Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
  • Take messages for Guests and Management in accordance with prescribed standards.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Adhere to the company’s environmental, health, and safety procedures and policies.
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