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Open nowFirst seen 7 hours ago

Customer Relations

millsautogroup340 open roles

Where
Kenner, LA
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Your applicationOpen nowCustomer Relationsmillsautogroup · Kenner, LA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on millsautogroup's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 7 hours ago

The posting

Automotive Customer Relations Coordinator

Key Responsibilities

Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts.

Issue Resolution: Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.

Appointment Scheduling: Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.

Satisfaction Metrics: Monitor and Distribute feed back from manufacturer generated surveys and improve customer retention.

Core Qualifications & skills

Communication: Excellent Verbal and written communication skills; ability to explain complex automotive repairs in a clear non technical manner.

Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Software Proficiency: Familiarity with automotive CRM platforms such as CDK and CDK services.

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