The posting
At Mindspace, work doesn't feel like work.
Since 2014, we've been creating flexible, design-led workspaces across Europe, Israel, and the US where people - startups, enterprises, entrepreneurs, and digital nomads - can thrive. With over 15,000 members in 45 locations, we blend hospitality, style, and innovation so every space feels alive.
Why you’ll love it here
Because great member experiences are built by people who genuinely care. At Mindspace, Community Managers are at the center of it all - building relationships, solving problems, creating connections, and shaping the day-to-day experience of the space.
You'll work in a fast-moving, people-driven environment where no two days look exactly the same. This role combines customer success, hospitality, account management, and community building, giving you the opportunity to make a real impact on member satisfaction, retention, and the overall experience of the space.
What you bring to the table
You're naturally people-oriented and thrive on building meaningful relationships. You know how to make people feel welcomed, supported, and valued while ensuring everything runs smoothly behind the scenes.
You're proactive, organized, and comfortable balancing multiple priorities at once. You stay calm under pressure, adapt quickly when things change, and approach challenges with a practical, solutions-first mindset. Most importantly, you take ownership, communicate thoughtfully, and genuinely enjoy creating exceptional experiences for others.
Requirements
What you'll do
- Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
- Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
- Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
- Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
- Identifying risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
- Ensuring close collaboration with the Sales Team to never miss an upsell or contract extension opportunity.
- Ensuring close collaboration with operations and maintenance teams to maintain smooth daily operations and service excellence
- Creating a welcoming, professional, and hospitality-driven environment tailored to the needs of corporate and enterprise members
- Engaging and nurturing the community through meaningful touchpoints and carefully selected activities
- Continuously refining service processes and standards based on member feedback and KPI insight
- You will also drive our event business, hosting external clients in our meeting and event spaces, from corporate workshops to networking formats - and grow it into a meaningful revenue stream for the location
What makes you a great fit
- Bachelor's degree in a related field
- Previous experience in face-to-face customer service and sales
- Strong verbal and written communication skills
- High level of German, both written and spoken
- A proactive, practical mindset with the ability to think on your feet and take initiative
- Strong multitasking and prioritization skills in a fast-paced environment
- The ability to anticipate customer needs and translate feedback into action
- Experience working in a startup or fast-moving environment, ideally within hospitality or another service-oriented industry
What we offer
- Generous annual leave allowance, including birthdays off
- Meal benefits via a lunch card
- Gift vouchers for birthdays and Christmas
- Subsidized public transport subscriptions
- Flexible office swap opportunities
- Moving office support fund
- AI-powered language learning access
- Engaging team events and year-end celebrations
If you enjoy creating great experiences, building strong relationships, and being part of a collaborative team that keeps things moving - Mindspace is your kind of place.
Please submit your application in English.
Mindspace is an equal-opportunity employer.
