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Open nowPosted 95 days ago

Associate Director - Strategic Accounts Delivery

Minfy Technologies87 open roles

Where
Gurugram
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Your applicationOpen nowAssociate Director - Strategic Accounts DeliveryMinfy Technologies · Gurugram

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Minfy Technologies postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 95 days ago

Minfy Technologies median: 4 days open

The posting

Job Description

Associate Director – Strategic Account Delivery (SADD)

Role Title

Associate Director – Strategic Account Delivery (SADD)

Business Unit

SREaaS, Minfy Technologies

Location

Gurgaon

Experience

17+ years

Reporting To

Head of SREaaS Business

Direct Reports

Technical Account Managers (TAMs) on dedicated strategic accounts team

Employment Type

Full-time, Permanent

Role Summary

Minfy Technologies, an AWS Premier Partner, is scaling its SREaaS business built on platform-powered, AI-driven managed services. We are seeking an Associate Director – Strategic Account Delivery (SADD) to own the delivery, growth and commercial outcomes of a portfolio of strategic enterprise accounts.

The SADD is the single point of accountability for their assigned strategic accounts — owning the account P&L, leading the dedicated delivery pods (with TAMs reporting into the role), sustaining executive-level customer relationships, and growing account value over a multi-year horizon. This is a senior, outcome-based leadership role at the heart of how Minfy delivers and expands its most important accounts.

Key Responsibilities

Strategic Account Ownership & P&L

  • Own the end-to-end relationship and commercial outcomes for a portfolio of strategic accounts, each at meaningful annual recurring revenue.
  • Carry account-level P&L accountability — revenue, margin, renewals and multi-year total contract value (TCV) growth.
  • Serve as the senior executive sponsor and trusted advisor to customer leadership, aligning Minfy's delivery to the customer's business outcomes.

Delivery Leadership

  • Lead dedicated delivery pods across assigned accounts, with Technical Account Managers (TAMs) reporting into the role.
  • Ensure committed SLAs, reliability targets and quality standards are consistently met, governing operational reviews and continuous service improvement.
  • Own critical escalations end-to-end, ensuring rapid resolution and clear executive communication.

Account Growth & Commercial Expansion

  • Identify, shape and close expansion opportunities within existing accounts, growing scope, ARR and TCV.
  • Partner with pre-sales and solutioning teams to structure new statements of work and renewals on outcome-based commercial models.
  • Build and maintain multi-year account plans with clear growth, retention and reliability objectives.

Platform-Powered & AI-Driven Delivery

  • Champion the adoption of Minfy's AI-driven platform intelligence and automation across assigned accounts to improve reliability, cost efficiency and delivery velocity.
  • Embed SRE discipline, observability, FinOps governance and runbook automation into the account operating model.
  • Use platform-driven insight to demonstrate measurable value to the customer and inform account strategy.

Team Leadership

  • Build, lead and develop high-performing dedicated account teams, drawing on shared services and specialist pools as needed.
  • Mentor TAMs and delivery staff, driving capability in cloud operations, SRE and customer engagement.
  • Partner with the Director of Managed Services Operations for shared resource supply and delivery standards.

Required Experience & Skills

  • 17+ years in IT services, with substantial experience in strategic account delivery, cloud managed services or enterprise engagement leadership.
  • Proven track record owning enterprise account P&L, with demonstrable revenue and TCV growth over multi-year relationships.
  • Strong delivery leadership credentials — managing SLAs, multi-tier delivery teams and complex escalations for enterprise customers.
  • Deep understanding of cloud platforms; fluency across any major cloud OEM (AWS strongly preferred; Azure / GCP an advantage).
  • Experience with geo / global delivery models and distributed teams.
  • Exceptional executive relationship management, negotiation and communication skills.
  • Commercial acumen — comfortable structuring outcome-based engagements, renewals and expansions.

Preferred Qualifications

  • Relevant cloud certifications (e.g. AWS Solutions Architect / Professional-level).
  • ITIL or equivalent service management certification.
  • Experience introducing AI / automation into managed service delivery at scale.
  • Bachelor's degree in Engineering / Computer Science or equivalent; postgraduate / MBA an advantage.

What the Role Offers

  • A senior leadership seat owning marquee strategic accounts within a fast-growing SREaaS business unit.
  • Direct commercial impact through account P&L ownership and multi-year growth.
  • The opportunity to lead delivery on an AI-driven, platform-powered managed services model with an AWS Premier Partner.
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