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Open nowPosted 9 days ago

Customer Service - Opportunity Management Specialist

MiniMed123 open roles

Pay
€32,000 – €43,200 a year
Where
Heerlen Limburg Netherlands
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Your applicationOpen nowCustomer Service - Opportunity Management SpecialistMiniMed · Heerlen Limburg Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MiniMed's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. MiniMed postings stay open a median of 29 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 9 days ago

MiniMed median: 29 days open

The posting

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

Wij hebben twee open posities: beschikbaar voor 32 of 36 uur per week.

Wij zijn op zoek naar een proactieve en flexibele Opportunity Management Specialist om ons team te versterken. In deze functie ondersteun je de dagelijkse werkzaamheden in Nederland en België/Luxemburg. De functie vereist dat je regelmatig schakelt tussen verschillende taken. Operationele werkzaamheden en klantcommunicatie (telefonisch en per e-mail) staan centraal, waarbij je in een dynamische werkomgeving een hoge mate van nauwkeurigheid behoudt.

Belangrijkste verantwoordelijkheden:

  • Dagelijks verwerken van pomp aanvragen, garantieformulieren, WeCare-registraties en andere verantwoordelijkheden
  • Telefonisch contact, voornamelijk met mensen met diabetes, medisch speciaalzaken en zorgverleners
  • Intern samenwerken met teams zoals Sales, Marketing, Customer Service en Product Support
  • Binnenkomende verzoeken tijdig en nauwkeurig afhandelen
  • Openstaande opportuniteiten actief monitoren en opvolgen om de voortgang van het verkoopproces te waarborgen
  • Een hoog niveau van dienstverlening en klanttevredenheid waarborgen bij alle klantcontacten

Het profiel dat wij zoeken:

  • Proactief en in staat om verantwoordelijkheid te nemen
  • Voelt zich prettig in een dynamische werkomgeving
  • Een echte teamspeler met een samenwerkingsgerichte instelling
  • In staat om snel en gemakkelijk te schakelen tussen verschillende taken en prioriteiten
  • Gestructureerd en oplossingsgericht
  • In staat om dagelijkse operationele werkzaamheden te combineren met klantenservice

Vereiste vaardigheden en kwalificaties:

  • Minimaal 3 jaar relevante werkervaring
  • Goede mondelinge en schriftelijke vaardigheden in het Nederlands, Engels en Frans is een pré
  • Sterke communicatieve vaardigheden, met name telefonisch, en het vermogen om empathie te tonen in het contact met klanten
  • Een proactieve instelling en het vermogen om zich snel aan veranderingen aan te passen.
  • Een teamgerichte houding, met een open en samenwerkingsgerichte instelling

Het salaris voor deze fulltime functie bedraagt € 32.000 - € 43.200 bruto per jaar, afhankelijk van ervaring en kwalificaties. Daarnaast biedt de functie 28 vakantiedagen per jaar op basis van een fulltime dienstverband.

Werkmodel:

Deze functie bestaat uit een hybride werkmodel, waarbij je twee dagen per week op kantoor in Heerlen werkt (dinsdag en woensdag).

Een assessment maakt deel uit van de sollicitatieprocedure.

We have two open positions: available for either 32 or 36 hours per week.

We are looking for a proactive and adaptable Opportunity Management Specialist to join our dynamic team. In this role, you will support daily operations across the Netherlands and Belgium/Luxembourg. The role requires frequent switching between tasks, handling both operational processing and customer communication (phone and email), while maintaining a high level of accuracy in a fast-paced environment.

Key responsibilities:

  • Process daily pump orders, warranty forms and WeCare registrations
  • Handle phone-based communication mainly with people with diabetes, wholesalers and healthcare providers
  • Collaborate internally with teams such as Sales, Marketing, Customer Service, and Product Support
  • Ensure timely and accurate handling of incoming different requests
  • Actively monitor and follow up on open opportunities to ensure sales progression
  • Ensure a high level of service quality and customer satisfaction in all interactions

Profile we are looking for:

  • Proactive and able to take ownership
  • Comfortable in a dynamic environment
  • Strong team player with a collaborative mindset
  • Able to switch quickly and easily between tasks and priorities
  • Structured and solution-oriented
  • Able to combine daily operations with customer service

Required Skills & Qualifications:

  • 3+ years relevant experience
  • Strong oral and written skills in Dutch; English and French is a plus
  • Strong communication skills, especially over the phone, with the ability to demonstrate empathy when interacting with customers
  • Proactive mindset with the ability to adapt quickly to change
  • Team-oriented attitude with openness and collaborative spirit

The salary range for this full-time position is €32,000 - €43,200 gross per year, depending on experience and qualifications. The position also offers 28 days of annual leave per year for full-time employees.

Working Model:

This role will be performed in a hybrid model, you will work two days per week in the Heerlen office (Tuesdays and Wednesdays).

An assessment will be part of the recruitment process.

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

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