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Open nowPosted 17 days agoWe saw it 50 min after it went up

Front Office Manager

Minor International129 open roles

Pay
$79,521 – $82,000 a year
Where
Cairns, QLD, Australia
Work mode
On site
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Your applicationOpen nowFront Office ManagerMinor International · Cairns, QLD, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Minor International's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Minor International postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 17 days ago

Minor International median: 14 days open

The posting

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Cairns Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meeting guests and customers when they arrive and ensure they are settled in their rooms
  • Maintaining professional, open and honest communication to assist guests and make accurate bookings
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Ensuring that all daily tasks are completed accurately and in a timely manner
  • Resolve & respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting
  • Effectively manage team roster to meet budgets.
  • Support Hotel Manager with recruitment

Expected Hours: Full time, 38 hours per week

Location: Minor Hotels Australasia, Oaks Cairns Hotel, 59/63 Esplanade, Cairns City QLD 4870

Salary: $79,521 - $82,000 (excluding super)

Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)

Qualifications

To be successful in this role you will have:

  • Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of Trust accounting
  • A passion for delivering exceptional, pro-active customer service.
  • Excellent written and verbal communication skills
  • Availability to work a variety of shifts, including weekends and public holidays if required.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Austrlaia or New Zealand.

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    The review screen in CV Rocket: how each CV was read, round by round.

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