The posting
Job Location:
Anantara Mai Khao Phuket Villas
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
To lead and optimize all Food & Beverage operations by driving financial performance, maintaining exceptional guest satisfaction, ensuring compliance with brand standards, and developing high-performing teams that deliver outstanding hospitality experiences.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their fellow team members. Within this, the key responsibilities for this position are:
Planning and Organising
Participate in preparation of the hotel'strategic and marketing plans.Work with F&B Revenue to prepare the Food and Beverage Department budget.
Ensure that all Anantara Resorts Food & Beverage operating and MQS Standards are being adhered to.
Keep aware of all new trends, systems, practices and equipment in Food and Beverage.
Operations
To be aware of the best external competitor offerings in the local market, and to continually work with team members to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
Directly responsible for all Restaurants, ensuring a smooth running, profitable operation within the framework of the Hotel.
Supervise the functioning of all Food and Beverage team members, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Attain high sanitation standards throughout the Food and Beverage operation by enforcing Anantara’s Sanitation Checklist.
To ensure that everyone in the departments is properly looking after all hotel property and facilities.
To ensure that departments conduct a maintenance inspection on a monthly basis.
To supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers.
To set expectations and hold food and beverage leadership team accountable for demonstrating desired service behaviors.
To review financial reports and statements to determine how Food and Beverage is performing against budget.
To make recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
To work with food and beverage revenue and leadership team to determine any areas of concern and develop strategies to improve financial performance.
To establish challenging, realistic and obtainable goals to guide operation and performance.
To identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
To monitor the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
To ensure cash control and liquor control policies are in place in food & beverage outlets and followed by all related team members.
To work with Cost control to focus on maintaining profit margins without compromising guest satisfaction.
Administration
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
Coach and support food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Set goals and expectations for direct reports using the performance review process and holds team members accountable for successful performance.
Bring any team members issues to the attention of People and Culture as necessary.
Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Review findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
Empower team members to provide excellent guest service.
Above all, to lead by example through hands on approach to motivate our team members to excel.
Conducting People & Culture Activities
- Ensures team members are treated fairly and equitably.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support people Process.
- Utilizes team members feedback and an ""open door"" policy to identify and address any problems or concerns in a timely manner.
- Celebrates successes by publicly recognizing the contributions of team members.
- Resolves guest problems and complaints.
- Brings any team members related issues to the attention of People and Culture as necessary.
- Ensures that regular on-going communication takes place throughout the Food and Beverage department to communicate daily operations activities, set expectations and create awareness of business objectives.
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