The posting
Job Description
Job Title: Quality Control Manager (Homebuilding)
Location: Westlake, FL (Palm Beach County, FL)
Build what's next at Minto
Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honoring every individual’s voice.
From day one, we've got you covered
From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:
- Competitive compensation with performance-based annual bonus
- Comprehensive benefits starting within 1 month, 401K matching, and parental leave
- Paid time off program to support your future and recharge
- Peer-to-peer recognition platform that celebrates your contributions
- Professional development and learning support to fuel your growth
- Exciting career paths across a dynamic and purpose-driven organization
Your place in our story
Responsible for the community’s implementation and administration of Minto’s MasterCare Program™, which defines the company’s overall customer experience from home final and beyond, the overall customer experience, and the quality of each finished home. The Quality Control Manager is responsible for the community’s warranty, customer service, emergency service and community Master Care Superintendents / Quality Assurance Inspectors / Master Care Coordinators. The Quality Control Manager assures that the community’s construction operations represent the maximum quality and reliability attainable, performed in accordance with Minto’s processes, and overall quality standards. They are responsible for ensuring each home closes 100% complete prior to closing, with 100% homeowner satisfaction throughout the process.
Here’s how you’ll contribute
The duties listed below are not exhaustive of this position.
Warranty Operations
- Responsible for the daily execution of Minto’s MasterCare program and the delivery of world class experience for every customer.
- Ensures all customers with open requests are updated weekly by Superintendents.
- Develops and implements new procedures and policies for improvement of efficiencies and workmanship.
- Drives process, monitors, and tracks warranty cycle time to deliver great customer experience.
- Participates in all programs relating to performance evaluations and career development planning.
- Manages the Construction Quality Inspection program to improve quality of built homes.
- Assists staff as needed with completions of bidding process. Provides feedback on trade partners’ performance and quality during construction and warranty.
- Supports field staff with vendor acquisition and specialty needs.
- Coordinate and manage the MasterCare services team including of MasterCare Superintendents, Quality Assurance Inspectors and onsite Master Care Coordinators.
- Enforce the required processes and ensure accountability to provide for the warranty of homes that are 100% completed prior to closing.
- Supports the recruiting, hiring, and managing a highly engaged team.
- Builds a positive rapport with internal and external customers.
- Train, mentor, and motivate employees to execute the processes established to deliver the quality standards established by Minto.
- Drives the corrective action process to minimize waste, enhance quality and schedule adherence.
- Identifies trends and resolves issues impacting daily schedules and quality.
- Manage and enforce warranty schedules and job progress to ensure alignment with budget, schedule and quality goals, supporting meeting business plan objectives.
- Assist with the forecast of staffing needs based on production levels and effectively communicates those needs well in advance to allow time to train new employees.
- Builds and maintains quality relationships with trade partners and Minto personnel.
- Supports and enforce the Minto’s Health and Safety programs.
Coordination and Quality Control
- Coordinates with trade partners, consultants, and government agencies as needed to deliver warranty responsibilities.
- Builds and maintains quality relationships with trade partners and Minto personnel.
- Must be well versed on general conditions, contracts, scopes, and specifications for new community startups.
Financial Accountability
- Manages MasterCare activities to deliver quality homes and warranty responsibilities on time and within budget.
- Manages, analyzes and control departmental budgets.
- Regularly monitor existing budgets and ensure compliance with appropriate goals.
- Understands basic revenue models, P/L and cost-to-completion projections and make decisions accordingly.
Management and Leadership
- Conducts one on one meetings with each direct report at a minimum every other week.
- Supports the recruiting and developing of staff to align with future MasterCare needs, in line with Minto’s objectives.
- Develop employees to move up and feed the construction operations.
- Collaborates with senior leadership to create long-term growth and development plans for the MasterCare department.
- Assists staff in negotiations with trade partners.
- Other duties within the scope, spirit and purpose of the job, as requested by management.
Scope of Position
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: Yes
- Direct Reports: MasterCare Superintendents, Quality Assurance Inspectors.
- Indirect Reports: No
Physical and other Job Requirements:
- Able to stand and walk around communities for prolonged periods of time.
- Able to frequently communicate by telephone and through use of computer technologies, including but not limited to e-mail and video conferencing.
- Possesses manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard.
- Able to lift 25 pounds.
What you bring to the team
Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.
Education / Experience: 4 Years University or College Degree (Construction related fields preferred) and/or a minimum of five (5) years of experience in the high-volume residential construction industry with one to two (1-2) years leading a Team. 10-hour OSHA Safety Training Course for construction certification is required, but 30-hour OSHA certification is preferred.
Skills, Knowledge and Abilities:
- Communication and interpersonal skills.
- Microsoft Office 365 Word, Excel, Teams and Outlook.
- Knowledge and experience working in the home building industry: Land development, construction, customer service.
- Knowledge of and experience dealing with high-volume residential construction building processes and building codes.
- Knowledge of OSHA and EPA residential building requirements.
- Results-driven, accountable, strategic planner, organizer, problem solver and team-builder.
- Training, mentoring, leadership, and hiring skills.
- Proficient communication skills (listening, verbal and written).
- Proficient with reading and understanding of construction documents, details and specifications.
- Executive leadership ability to work across the entire company to facilitate cross-functional coordination.
Ready to build your future with us?
Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.
Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.
About Minto
Our mission to build vibrant communities begins with the people who make it all possible—our employees. We’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, and the neighborhoods we serve.
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Please note, Minto USA participates in E-Verify. To learn more, please view the E-Verify Participation and Right to Work posters. Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [email protected].
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