Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Quality Assurance Engineer – Conversational AI & Voice Testing

Miratech217 open roles

Where
US, CANADA, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowQuality Assurance Engineer – Conversational AI & Voice TestingMiratech · US, CANADA, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Miratech's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Miratech postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 7 hours ago

Miratech median: 11 days open

The posting

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding scope, schedule, and budget objectives since our inception in 1989.

Miratech has coverage across five continents and operates in 25 countries worldwide. With nearly 1,000 full-time professionals and an annual growth rate exceeding 25%, we continue to deliver innovative technology solutions to global enterprises.

Job Description

Join our team as a Quality Assurance Engineer focused on validating next-generation conversational and voice-based customer experience solutions. In this role, you will ensure the quality, reliability, and accuracy of intelligent virtual assistants, voice applications, and customer engagement platforms by testing conversational flows, integrations, automation, and end-to-end customer journeys. This is an exciting opportunity to work with cutting-edge AI technologies, collaborate with cross-functional teams, and help deliver seamless, high-quality customer experiences at scale.

Responsibilities

  • Design, develop, and execute functional, regression, integration, and end-to-end test scenarios for conversational AI, voice, and customer interaction solutions.
  • Validate conversational flows, intent recognition, entities, utterances, response accuracy, escalation paths, and exception handling.
  • Create and maintain automated test suites to improve testing coverage, efficiency, and release quality.
  • Test voice and telephony interactions, including speech recognition, touch-tone inputs, call routing, transfers, and customer journey workflows.
  • Validate integrations between conversational platforms, backend systems, APIs, and third-party services.
  • Perform system-level and user journey testing to ensure seamless customer experiences across multiple channels.
  • Identify, document, track, and verify defects while collaborating closely with developers, solution architects, business analysts, and product teams.
  • Develop comprehensive test plans, test cases, execution reports, and quality metrics.
  • Participate in requirements reviews and provide quality-focused feedback early in the development lifecycle.
  • Ensure applications meet established quality standards, functional requirements, performance expectations, and customer experience goals.
  • Contribute to test process improvements, automation strategies, and continuous quality initiatives.

Qualifications

  • 5+ years of experience in Quality Assurance, with hands-on experience testing conversational AI, IVR, voice applications, or customer engagement platforms.
  • 3+ years of hands-on experience with Cyara Cruncher, Cyara Velocity, and Cyara Virtual Agent for test design, execution, automation, and reporting.
  • Experience testing conversational AI solutions using AWS Lex and/or Google Dialogflow CX/ES, including intent recognition, conversation flows, and response validation.
  • Strong knowledge of functional, regression, integration, system, and end-to-end testing methodologies.
  • Deep understanding of conversational AI concepts, including NLU, intents, entities, utterances, context management, fallback handling, and escalation workflows.
  • Hands-on experience validating IVR and voice interactions, including speech recognition, DTMF inputs, call routing, transfers, and call termination scenarios.
  • Experience testing APIs, backend integrations, data exchanges, and contact center workflows across enterprise applications.
  • Strong experience in test planning, test case design, defect management, execution reporting, and quality assurance best practices.
  • Excellent analytical, troubleshooting, communication, stakeholder collaboration, and documentation skills.

Nice To Have

  • Experience with performance, load, stress, and scalability testing of conversational AI and voice applications.
  • Familiarity with SIP, telephony protocols, speech recognition technologies, DTMF, and call-routing concepts.
  • Experience with test automation frameworks, API testing tools, and CI/CD-enabled QA practices.
  • Exposure to Amazon Connect, Genesys Cloud, or other contact center platforms.
  • Knowledge of conversational analytics, customer experience monitoring, and AI-driven customer engagement solutions.

Additional Information

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

All your information will be kept confidential according to EEO guidelines.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Miratech's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Miratech's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Miratech's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.