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Open nowFirst seen 5 days ago

Collections Team Leader Malaysia

Mission Consultancy Services18 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowCollections Team Leader MalaysiaMission Consultancy Services · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mission Consultancy Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Mission Consultancy Services postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Mission Consultancy Services median: 4 days open

The posting

Oversee the collection and recovery activities of the Early Buckets for the unsecured loan portfolio. Manage the collection of outstanding customers' loans while managing a team of collectors. Ensure all collection internal and external policies are followed. Responsible for ensuring company collection and recovery targets are met.

JOB REQUIREMENTS

  • Lead & Manage: Supervise and guide a team of collection executives to meet individual and team KPIs.
  • To manage the auto-dialer collections and ensure the collectors have the optimal calling strategy and meet the productivity targets.
  • To plan, direct and supervise collection activities for front-end/mid-range buckets to achieve departmental goals.
  • To track and monitor collectors' performance on the auto-dialer and ensure productivity is met on a daily basis.
  • To coach collectors, perform ongoing monitoring and provide feedback to collectors based on their performance and ensure compliance with collection policies and procedures.
  • To work closely with the Unit Head to drive continuous improvement/enhancement in the collections process to increase effectiveness.
  • Able to apply advanced negotiation skills to resolve escalated calls. Coaches less experienced collectors to continuously strengthen the team.
  • Ensure all inquiries/complaints are attended to within the timeframe given.
  • Able to analyze the portfolio assigned and offer solutions/workarounds according to the customers specific situations or offer the customers alternative payment according to their conditions to improve delinquency rate.
  • Recommend accounts for field visitation and assignment to external debt collection agencies.
  • Propose account settlement whenever necessary.

JOB SKILLS

  • Previous collection team leader experience managing auto-dialer with a minimum of 5 collectors.
  • Experience managing external debt collection agencies and solicitors.
  • Experience in Banking, Telecom or E-commerce collecting customer debt.
  • Knowledge of collections regulations and the Fair Debt Collection Act.
  • Good interpersonal, negotiation and persuasion skills.
  • Must be well-versed in Microsoft Excel and Google Sheets.
  • Must be able to manage staff ethically and fairly while still being firm in enforcing the company rules.
  • Must be able to prioritize tasks effectively.
  • Good verbal and written communication skills.
  • Must be able to exercise critical thinking skills and sound judgment.
  • Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree.
  • 5 - 7 years of working experience.
  • Applicable for Malaysian citizens only.

GET IN TOUCH :

Please apply online or send your CV to [email protected]

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One press. We do the rest.

  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mission Consultancy Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mission Consultancy Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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