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Open nowPosted 50 days ago

Service Desk Agent - (CDI) (m/f)

Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.

Where
Luxembourg
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Your applicationOpen nowService Desk Agent - (CDI) (m/f)Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. · Luxembourg

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.'s own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 50 days ago

The posting

Tasks and Responsibilities:Under the supervision of your hierarchical line, you are in charge of the following functions:• Assure appropriate first-level assistance and timely support to MIBL staff for IT-related incidents, service requests and user issues;• Provide first-level troubleshooting and resolution for common hardware, software, network, access and workplace IT issues;• Assure efficient and professional follow-up on Level 1 support activities, ensuring incidents and requests are properly logged, categorized, prioritized and tracked;• Maintain accurate and up-to-date Service Desk knowledge articles, manuals, support procedures and troubleshooting documentation covering the Bank's IT environment and standard applications;• Assist in the onboarding, offboarding and modification of user accounts, access rights and IT equipment in accordance with established procedures and security requirements• Provide appropriate support for the installation, configuration and basic maintenance of standard IT software and hardware equipment within the MIBL premises;• Ensure proper communication with users regarding the status, progress and resolution of their incidents and service requests;• Provide first-level support and appropriate escalation during Public Banking Holidays;• Perform basic monitoring and operational checks of IT services and systems as defined in Level 1 procedures, and promptly escalate any anomalies to Level 2 support;• Escalate unresolved or complex incidents and service requests to Level 2 support or other appropriate IT teams, ensuring that all relevant troubleshooting information and actions already performed are properly documented;• Immediately report suspected IT security incidents, phishing attempts, malware, unauthorized access or other security concerns to the appropriate IT/Information Security contact;Your Profile:• Good knowledge of Windows, Microsoft 365 and standard end-user applications;• Good knowledge of PC hardware, peripherals and basic network troubleshooting;• Good knowledge of Active Directory and basic user/access management;• Good knowledge of ITIL / IT Service Management and ITSM ticketing tools;• Good knowledge of basic IT security principles;• Good knowledge of Banking applications and IT support procedures;Salary Range: 58k – 61kPlease be aware that in accordance with the law of July 23rd, 2016 the selected candidate will be requested to provide a criminal record (section 3).

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