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Open nowPosted 205 days ago

Front Desk Clerk

mjh330 open roles

Where
Verona, NY 13478, USA
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Your applicationOpen nowFront Desk Clerkmjh · Verona, NY 13478, USA

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 205 days ago

The posting

Job Title:  Guest Service Agent Department:  Front Office  Reports To:  Leadership Team, General Manager  Salary Range: $16-$18   Scope of Position:    Operate the functional areas of guest registration, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.   Primary Responsibilities:  

The major responsibility is to operate the functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently. 

Maintains a “can do” and a “guests first” attitude at all times.  

Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations  

Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.  

Ensures adherence to procedures for guest and associate security and emergency procedures as established.  

Abides by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies. 

Requirements:  

Previous hotel Guest Service experience strongly encouraged.  

Must be willing to work a variety of AM/PM, weekend and holiday shifts 

Requires strong command of the English language to include speaking, reading and writing.

Requires strong organizational skills.  

Must be able to multi-task and work independently.  

Able be able to be on your feet/stand for long periods of time.  

Excellent people skills, listening skills, and an energetic personality.  

Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast paced environment 

Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet, etc. 

Cash handling experience strongly desired. 

Able to lift, pull, or carry items weighing approximately 50 pounds 

  Qualificiations:  Education/Experience: High School Diploma or Equivalent   Skills: Interpersonal skills, Computer aptitude, Communication, Organizational, and Customer service orientation      The statements in this position description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.  

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