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Open nowPosted 1687 days ago

Front Desk Clerk

mjh330 open roles

Where
160 Van Campen Blvd, Wilmington, NC 28403, USA
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Your applicationOpen nowFront Desk Clerkmjh · 160 Van Campen Blvd, Wilmington, NC 28403, USA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mjh's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 1687 days ago

The posting

Job Title: Front Desk Agent

Department: Front Office

Reports To: Front Office Management Team

MAJOR FUNCTION:

RESPONSIBILITIES:

Greeting guest and providing excellent customer

Organize, confirm, process, and conduct all guest check-ins/check-outs, room

reservations, requests, changes, and cancellations Secure payment; verify and adjust billing Activate and issue room keys Process all guest requests and relay messages Print contingency lists to have a record of all guests in case of emergency Identify and explain room features to guests Supply guests with directions and information regarding property amenities, service, and hours of operation, and local areas of interest Ensure that any outstanding requests or problems from the previous day receive priority and are resolved Run and review daily reports/logs Complete designated cashier and closing reports in the computer system Accept and record wake-up call requests and deliver to appropriate department Count bank at beginning and end of shift; secure bank Process all payment types, adjustments, paid-outs, correction vouchers, and miscellaneous charges; provide change Coordinate and handle room assignments and pre-arrivals Operate Opera PMS system, target enrollments for IHG Rewards program Inventory of gift shop items

PHYSICAL REQUIREMENTS:

Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance Must be able to reach overhead and below knees, including bending, twisting, pulling, and stooping Must be able to stand, sit, or walk for an extended period of time

OTHER REQUIREMENTS:

Ensure uniform and personal appearance are clean and professional Regular attendance in conformance with Meyer Jabara standards is essential to the successful performance of this position; employees with irregular attendance

will be subject to disciplinary action, up to and including termination of

employment Due to the cyclical nature of the hospitality industry, employees may be required

to work varying schedules to reflect the business needs of the hotel Follow all company and safety and security policies and procedures Maintain confidentiality of proprietary information Ensure adherence to quality expectations and standards Welcome and acknowledge all guests according to company standards Anticipate and address guests’ service needs Speak with others using clear and professional language Previous hotel & tourism experience is an asset Excellent communication skills Professional attitude Good organizational skills Effective conflict management and decision-making Previous experience in customer service is an asset Ability to use a variety of computer applications Cash handling experience is an asset Administrative skills Time management skills Ability to speak a second language is an asset Working knowledge of the facility, services and local area Perform any duties as assigned by Front Office Manager

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