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Open nowPosted 984 days ago

Front Office Supervisor - Cambria Hotel South Boston

mjh332 open roles

Where
6 W Broadway, Boston, MA 02127, USA
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Your applicationOpen nowFront Office Supervisor - Cambria Hotel South Bostonmjh · 6 W Broadway, Boston, MA 02127, USA

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 984 days ago

The posting

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff. Responsibilities:

Guest Services:

Welcome guests and handle check-in/check-out processes. Respond to guest inquiries and resolve any issues promptly. Ensure a positive guest experience through exceptional customer service.

Staff Supervision:

Lead and supervise front office staff, including receptionists and concierge. Schedule and assign tasks to ensure efficient operations. Conduct regular training sessions for staff development.

Administrative Tasks:

Manage reservations and monitor room availability. Routing, Balance limit auditing. OTA Reconciliation Handle cash and payment transactions accurately. Prepare reports on occupancy, revenue, and guest satisfaction.

Quality Assurance:

Ensure adherence to hotel policies and procedures. Monitor the cleanliness and organization of the front desk area. Conduct regular audits to maintain service quality standards.

Communication:

Liaise with other hotel departments to coordinate services. Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

Proven experience in a front office or guest service role. Strong leadership and supervisory skills. Excellent communication and interpersonal abilities. Familiarity with hotel booking systems and front office software. Attention to detail and problem-solving skills. Availability to work flexible hours, including weekends and holidays.

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