The posting
Summary Ensures the operational ability of the Housekeeping Department by preparing for, maintaining, and recovering from various activities and functions throughout the hotel. Cleans public areas, public bathrooms, prepares meeting spaces, and insures general cleanliness of all public areas. May assist cleaning rooms and in laundry department. Essential Functions Attends training; including safety training, standard operating procedures, certifications, and any other as directed by management. Arrives at work in a timely fashion and in accordance with the posted schedule. Abides by established uniform guidelines. Practices efficient and effective procedures. Reads and understands English to comply with function directions. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations. Maintains a “can do” and “guest first” attitude at all times. Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed. Addresses guest complaints regarding service or equipment. Resolves complaints to the satisfaction of the guest; passes information along to supervisor. Assures requests are made in a timely manner. Picks up check list and room keys daily according to key policy. Completes and returns check list at the conclusion of each shift. Returns and signs key in. Is mindful to not make excessive noise in the guest room space. Cleans public bathrooms compliant with brand standards. Cleans public areas of the hotel. Maintains cleanliness in the pool area, restocking towels as needed. Cleans outside areas to the front and sides of the hotel. Removes trash from all receptacles. Monitors activity in the parking lots, pool area, lobby, guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk. Maintains personal contact with customers (both internal and external) including daily interactions with guests. Coordinates with housekeeping supervisor daily to ensure guests special requests are met. Works to meet or exceed benchmarked scores as it pertains to the housekeeping department. All other duties assigned. Competency To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving – Identifies and resolves problems in a timely manner Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance Interpersonal – Maintains confidentiality Oral Communication – Responds well to questions Team Work – Contributes to building a positive team spirit Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media Adaptability – Able to deal with frequent changes, delays, or unexpected events Attendance/Punctuality – Is consistently at work and on time Dependability – Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan Initiative – Asks for and offers help when needed Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently Professionalism – Treats others with respect and consideration regardless of their status or position Quality – Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality Quantity – Meets productivity standards; Completes work in a timely manner Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly Relationships Internal: Hotel Staff: to receive information regarding guest needs, requests, and complaints External: Guests: provide customer service Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma or Equivalent Language Ability: Ability to reach and comprehend simple instructions Math Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or chart/diagram form Computer Skills: No computer skills necesary Certificates and Licenses: No certifications needed Work Environment The work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather), work in high, precarious places; extreme cold (weather and non-weather); extreme heat (weather and non-weather) and risk of electrical shock. The noise level in the work environment is moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to see clearly objects at a far distance (20 feet or more). Corrective lenses permissible. Ability to see clearly printed material at close range (12 inches or less). Corrective lenses permissible. Ability to distinguish between and among colors. Ability to exercise depth perception to determine space and distance relationships. Ability to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one object. Ability to hear in one of both ears so that verbal communication can be received, understood, and acted upon in a face to face basis. Ability of olfactory nerves to distinguish between and among odors and scents as to their appeal and level of intensity. Ability to express oneself verbally with clarity on either a face to face or a telecommunications basis. Ability of body parts, usually fingers and hands, to ascertain the texture of objects or commodities such as smooth/coarse, sharp/dull, etc.; as well as temperature, stability, etc. Ability to exert a reasonably paced mobility from one point to another within a generally accepted time frame, and recognizing the conditions of the environment as to breadth/narrowness, clutter, etc. Ability to move and control one’s torso so items can be picked up from a lower surface level. Ability to flex legs at the knee so that individual can lower the body coming to rest on one or both knees. Ability to grasp, hold, set down, redirect with hands or fingers, turn, control, and manipulate objects and commodities. Ability to control and utilize fingers in a dexterous and coordinated manner for such activities as writing, typing, keyboarding, slicing, chopping, operating equipment, etc. Ability to stretch body and extend arms to place or secure objects and commodities at a distance above, to the side of, or below the normal standing level of the individual. Ability to flex legs at the knees to lower body position. Ability to use body parts, usually arms and hands (occasionally shoulders and back) to elevate an object or commodity above its previous surface level. Ability to ascent steps, ladders, and other vertical and semi-vertical surfaces to reach a higher level. Ability to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without resting. Ability to flex legs at the knees and move the upper body forward and down. The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
