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Open nowPosted 3 days ago

Rooms Manager - Hilton Ocala

mjh330 open roles

Where
3600 SW 36th Ave, Ocala, FL 34474, USA
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Your applicationOpen nowRooms Manager - Hilton Ocalamjh · 3600 SW 36th Ave, Ocala, FL 34474, USA

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  2. 3.4%3 days
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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

Rooms Manager Hilton Ocala | Meyer Jabara Hotels About Us Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who deliver exceptional results. Our associates are empowered to reach their fullest potential while creating a differentiated guest experience and driving strong hotel performance. Do you have the J Quality?Learn more: https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be Hilton Ocala is one of four Meyer Jabara properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a tented outdoor event space, making us a premier destination for weddings, meetings, and special events. We are currently seeking a Rooms Manager to join our leadership team.   Position Summary The Rooms Manager is responsible for overseeing all Rooms Division operations, including Front Office, Housekeeping, and guest service functions, ensuring the highest standards of guest satisfaction, operational excellence, associate engagement, and brand compliance. This position leads the coordination of room readiness, guest accommodations, service recovery efforts, and departmental performance to deliver an exceptional guest experience while achieving operational and financial goals.

Key Responsibilities Leadership & Operations

Oversee daily operations of the Front Office and Housekeeping departments to ensure service excellence and guest satisfaction. Lead, coach, and mentor department supervisors and associates through a hands-on leadership approach. Serve as Manager on Duty as assigned. Maintain compliance with hotel policies, procedures, and Hilton brand standards. Review room inventory, room availability, room blocks, VIP arrivals, and special guest requests. Monitor room status and coordinate room readiness between Front Office and Housekeeping. Ensure departmental budgets, labor goals, and cost-control objectives are achieved. Maintain accurate departmental records, reports, schedules, and productivity standards.

Guest Experience

Deliver exceptional hospitality and lead by example in all guest interactions. Resolve guest concerns professionally and promptly while identifying opportunities to exceed expectations. Review guest feedback, compliments, and service recovery efforts to drive continuous improvement. Ensure guest recognition programs and service initiatives are actively maintained and effective. Establish and maintain professional relationships with hotel guests and patrons.

Team Development

Recruit, interview, hire, train, develop, and retain high-performing associates. Provide ongoing instruction in hospitality, communication, leadership, and operational standards. Foster a culture built on the Meyer Jabara Journey Philosophy through empowerment, accountability, and associate growth. Conduct departmental meetings and participate in hotel leadership meetings. Communicate performance expectations and monitor progress through coaching and feedback. Recognize and celebrate associate achievements and contributions. Maintain an open-door environment that promotes engagement and positive associate relations.

Collaboration & Property Operations

Partner closely with Housekeeping and Engineering to coordinate room readiness and guest satisfaction initiatives. Work with Accounting regarding audits, controls, discrepancies, and departmental financial procedures. Ensure associates maintain extensive knowledge of hotel services, local attractions, dining, shopping, transportation, and community events. Build relationships with local businesses and service providers to support guest needs. Assist guests with recommendations, reservations, and area information to enhance their stay. Ensure consistent communication across all Rooms Division departments.

Qualifications

Minimum 5 years of hotel Front Office experience required. Minimum 3 years of hotel management experience required. Experience managing multiple Rooms Division departments preferred. High school diploma or equivalent required. Hotel Management degree preferred. Strong verbal and written communication skills in English. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience with Hilton OnQ systems preferred. Demonstrated ability to lead teams, resolve guest concerns, and drive operational excellence. Hilton brand experience preferred. Spanish or a second language preferred. Experience in a full-service hotel environment preferred.

Work Environment & Physical Requirements

Work is performed throughout the Front Office, Housekeeping areas, guest rooms, public spaces, and administrative offices. Frequent standing and walking throughout the hotel. Regular use of computers, telephones, and office equipment. Frequent bending, reaching, pushing, pulling, and occasional lifting of up to 20 pounds; ability to lift up to 50 pounds occasionally. Flexible schedule required, including weekends, evenings, and holidays as business needs dictate.

Why Join Meyer Jabara Hotels?

Growth opportunities within a respected hospitality company. Supportive and team-oriented work environment. Commitment to associate development and success. Opportunity to be part of a high-performing Hilton-branded property. Leadership role with direct impact on guest satisfaction, operational excellence, and team culture.

Pre-Employment Screening Employment is contingent upon the successful completion of a background check and any applicable pre-employment screenings, in accordance with company policies and all applicable laws.

Equal Opportunity Employer Meyer Jabara Hotels is an Equal Opportunity Employer.

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