The posting
Company:
Marsh
Description:
We are seeking a talented individual to join our WIRM® team. This role will be based in Hong Kong.
We will count on you to:
- Lead the design, oversight, and continuous enhancement of injury rehabilitation programmes based on Marsh’s proprietary model, ensuring effective return-to-work and recovery outcomes.
- Provide strategic oversight of complex Personal Injury and Employees’ Compensation case management services in line with client protocols, regulatory requirements, and agreed service standards.
- Serve as a senior subject matter expert on injury management, rehabilitation planning, and healthcare management, supporting both internal stakeholders and external clients.
- Raise the profile of Marsh’s WIRM® servicing internally and externally through senior client engagement, business reviews, trend analysis, presentations, and market-facing interactions.
- Lead and oversee the coordination of high-value and sensitive case management matters involving injured individuals, employers, government departments, medical practitioners, rehabilitation providers, and insurers.
- Manage key client relationships independently on the HealthCare Management side, ensuring strong service delivery, client satisfaction, and identification of opportunities for service expansion.
- Drive operational excellence by improving quality, efficiency, governance, and consistency across workflows, digital case management systems, rehabilitation reporting, and service documentation.
- Oversee timely tracking of rehabilitation progress and ensure accurate, disciplined updates within Marsh’s web-based digital claims and case management systems.
- Analyze case trends, service outcomes, and operational metrics to identify risks, recommend solutions, and support strategic decision-making.
- Lead initiatives to strengthen Marsh WIRM® Practice capabilities, including process enhancement, reporting sophistication, medical and rehabilitation partner network development, and panel recruitment.
- Mentor and support junior case management or healthcare management colleagues, promoting best practice, capability development, and a high-performance team culture.
- Contribute to broader business growth by supporting client retention, solution development, and the positioning of Marsh as a trusted partner in injury and healthcare management.
What you need to have:
- Bachelor degree holder or above in health or allied health / para-medical discipline, such as physiotherapy, nursing, occupational therapy, health science or relevant discipline
- 10+ years of relevant experience in injury rehabilitation, medical case management, healthcare management, occupational injury, or related disciplines
- Strong knowledge of injury management, rehabilitation and recovery pathways, and medical case coordination.
- Solid understanding of the Employees’ Compensation Ordinance and relevant case management practices.
- Proven ability to manage complex stakeholder relationships across clients, insurers, employers, healthcare professionals, and public-sector bodies.
- Excellent command of written and spoken English and Chinese.
- Strong analytical, problem-solving, and case assessment skills.
- Strong working knowledge of MS Word, Excel, and PowerPoint.
- Demonstrated ability to work effectively in a collaborative, fast-paced, and client-focused environment.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
