The posting
Department: Nursing
Overall Purpose of the Position:
The Medical Office Assistant (MOA) is responsible for supporting the office by coordinating and organizing various office duties such as; appointments, referrals, preparing forms, updating patient information, completing forms and answering phones.
Major Job Responsibilities: Percentage:
1. Answers all incoming phone calls and transfers the calls as needed. Takes prescription (RX) messages, identifies and verifies information needed to schedule appointment requests. Assist with follow up appointments or referrals. 40%
2. Assist in preparing patient information for the patient appointments; such as labs, hospital reports, referrals note. Assist in the maintenance of electronic medical record (EMR). Scans documents as required. Assist in the completion of all office forms and documents. 20%
3. Calls insurance companies or uses available resources to verify insurance. Informs patients of co-payments, deposits, and referrals/authorization needed at time of appointment. 20%
4. Updates physician templates to include opening, closing and rescheduling patient’s appointment. 5%
5. Works to help our patients and family members have a good experience. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner. 5%
6. All other miscellaneous responsibilities and duties as assigned. 5%
7. Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Adheres to all company policies and procedures. 2.5%
8. Maintains time and attendance standards consistent with company policy. 2.5%
Minimum Qualifications:
Education/Experience:
High school diploma or equivalent required. One year of medical, receptionist experience preferred. Demonstrated experience with basic office equipment and personal computer highly desirable.
Skills/Knowledge:
Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive ‘can-do’ attitude; and able to work overtime as the need arises.
Desired/Preferred Qualifications: One year of experience in a medical office or healthcare administration, knowledge of medical terminology.
Equipment Use:
Personal computer, typewriter, multi-line telephone, fax machine, and copies.
Characteristics:
Willing to effectively participate as a team member with Nursing and Front Desk.
Environmental Factors:
Requires sitting and use of hands for key-punching (60%), walking, bending, stooping and stretching for files and supplies (30%). Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone use. Able to lift up to 25 lbs.
Hourly Rate:
Starting @ $19.07; based on experience
