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Open nowPosted 2074 days ago

BOX OFFICE ASSOCIATE: HI-FI & HI-FI Annex (Seasonal)

MOKB Presents / HI-FI / Easy Rider / Houselight Ventures3 open roles

Where
Indianapolis, United States of America
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Your applicationOpen nowBOX OFFICE ASSOCIATE: HI-FI & HI-FI Annex (Seasonal)MOKB Presents / HI-FI / Easy Rider / Houselight Ventures · Indianapolis, United States of America

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 2074 days ago

The posting

HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week.

Job Description

Position: Box Office Associate - Event Based Schedule: Nights, Weekends, Friday (Day), Select Holidays Type: Part Time to Full Time | 1-3 Nights Per Week Event Based

Compensation: $13.00-$15.00 per hour. Eligible for increase after 1 year.

The ideal candidate is a detail-oriented, outgoing music lover with a knack for customer service and troubleshooting. Our Box Office Associate's primary role is selling tickets to customers, managing will call and guest lists, and ensuring a great customer experience. While no prior ticket sales experience is required, any prior event or customer service-related work will provide a strong advantage. We're seeking candidates who prides themselves in teamwork and can remain calm in stressful situations. This position reports directly to the Box Office Manager.

This role also provides a great entry point to future opportunities within our companies.

Responsibilities

  • Open, close and manage box office during events
  • Sell tickets and upgrades using our in-house ticketing platforms
  • Manage customer service and event inquiries via phone, email, and in person
  • Support event manager and artist tour manager for credentials, access and VIP events
  • Process and manage customer seating upgrades
  • Settlement and reconciliation of cash transactions at the end of shift
  • Change venue marquee at the end of each shift
  • Present a positive attitude and welcoming first impression to customer
  • Maintain a clean and organized working space

Qualifications

  • High School diploma or equivalent
  • Must be 18 years of age or older
  • Comfortable using online technology and proficient typing skills
  • Preferred: Prior event or customer service experience
  • Ability to walk/stand for extended periods of time

Skills Required

  • Excellent customer service, communication, and phone etiquette skills
  • Problem-solver who excels at troubleshooting
  • Preferred: Experience using an online ticket platform such as See Tickets, Eventbrite, Ticketmaster
  • Comfortable using online technology and proficient typing skills
  • Positive, outgoing personality who can remain pleasant under challenging situations
  • Self-starter who can excel with little supervision

Work Environment

  • Entertainment venue with live music
  • Atmosphere ranges from loud and high energy to quiet and eclectic

Notice: Company may conduct a background check on any applicant prior to offering an employment opportunity.

If you are interested in applying, please submit your application through this employment portal.

HI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.

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