Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 25 days ago

Customer Service Representative II

Momentive69 open roles

Where
BR Itatiba
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representative IIMomentive · BR Itatiba

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Momentive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Momentive postings stay open a median of 34 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 25 days ago

Momentive median: 34 days open

The posting

Job Title:

Sr. Customer Service Representative

Summary:

In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as SIOP, Logistics, and Quality, though this is not an exhaustive list.

You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction.

Please note that this role requires on-site presence five days per week, Monday through Friday.

Due to the minimum requirement for fluent English language skills - please include an English version of your CV when applying

Responsibilities Include:

  • Efficiently process Order-to-Cash activities from contract management to credit & debit note editions - all order types & customers (EDI, Export), execution as a focus.
  • Receives, enters, handles customers non-conformance / claims ensure proper feedback is provided: Drive complaints entry accuracy complaints coding / coordinators assigned / complaint description.
  • Execution of complaint decision: credit notes / debit notes / return of material (coordinate with carriers, customers, warehouse)
  • Drive complaints resolution: Act as the interface communication flow between sales, logistic services and all other support departments Finance, Product Stewardship, Trade Compliance, Quality.
  • Keep clients informed proactively about claim status and take appropriate actions to maximize Momentive ability to serve.
  • Act as the front-line business role (aside commercials) for all inquiries related to claim management, service and supply chain to ensure full satisfaction of customers on products, services and features.
  • Analyze data from SAP: open claim reports and identify the follow-up actions needed.
  • Build sustainable relationship of trust through open and pro-active communication.
  • Serve as backup for other account specialists outside the normal backup schedule.
  • Responsible for after-hours phones on a rotational basis depending on the business need.
  • Participate on functional and related projects.
  • Participate in both internal and external order management audits

Qualifications:

The following are required for the role

  • Bachelor’s degree with at least 3 years of customer service/account management or similar experience.
  • Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers.
  • Proficiency in Microsoft Office; some experience with SAP (SD module) or similar enterprise systems
  • Native Portuguese speaker with fluency in English.
  • Proficient in Microsoft word & basic proficiency in Excel
  • Significant customer relations experience in complex international and ever-changing environments;
  • Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request
  • Display strong business acumen enabling to take initiative and ownership of difficult customer situations
  • Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others
  • Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;
  • Attentive to details;
  • Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.

The following are preferred for the role:

  • Proficiency in Incoterms and export documentation.
  • Intermediate Spanish proficiency, in addition to fluency in English and Portuguese.
  • Experience in the Chemical industry, construction products, building materials or distribution-based businesses.
  • Experience managing the end-to-end order management process within an international business environment
  • Master's degree

#LI-AW1

What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Momentive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Momentive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Momentive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.