The posting
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.
By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.
Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.
What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.
How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.
About the Position
The National Clinical Training Manager is responsible for assisting in the development and facilitation of both new hire and ongoing training for a Momentum Life Sciences (MLS) Nurse Educator team. This role supports the implementation of training content and initiatives for Momentum and the client, collaborating closely ongoing with client learning & development partners, nurse educator managers, and Momentum cross-functional teams.
This position plays a critical role in ensuring new hire readiness, certification, and ongoing development through structured onboarding, field observation, training assessments, and customized development plans. The National Clinical Training Manager also represents Momentum and the client at industry and advocacy events.
Essential Functions
New Hire Training & Onboarding
- Act as subject matter expert in product/program/disease state, patient and HCP engagements, systems, programs, and processes
- Serve as the primary point of contact for new hires during training and through first 90-days, holding daily check-in meetings throughout onboarding
- Track Nurse Educator completion of all MLS & client required trainings; ensure full training and certifications are in alignment with client standards and reviewed jointly during the first 90 days in the role.
- Monitor new hire engagement and participation, addressing questions and escalating concerns to the educators Manager as appropriate
Training Development
- Manage training agendas and curriculum within MLS learning platforms in partnership with the MLS training team
- Set and maintain annual training plans for educator team in partnership with MLS training team, Program Director and Managers
- Create, update, and maintain all training content and knowledge management system updates within Momentum training systems
- Review, update, and deliver any client training content as needed, ensuring all disease-state, compliance, and injection-related updates are validated with client prior to deployment
Training Delivery & Certification
- Facilitate virtual and in-person training sessions, group workshops, with a focus on injection training, process, compliance, cultural competence, and new initiatives
- Complete and administer program content and medication certifications
- Foster Momentum culture and reinforce company values, behaviors, and performance standards
Nurse Educator Role Expertise & Continuous Improvement
- Attend ride alongs with field-based nurses and conduct internal field calibrations (in partnership with MLS training and Program Director) to review outcomes and identify training gaps and opportunities
- Partner with virtual team manager to conduct internal calibrations (in partnership with MLS training and Program Director) to review outcomes of quality call monitoring and identify training gaps and opportunities
- Maintain expertise in client operational practices, procedures, and compliance requirements
- Assist with quality audits of educator interactions to ensure adherence to best practices
- Participate in project initiatives, system testing, and requirements gathering
- Collect and monitor team feedback to inform continuous improvement initiatives
- Serve as an expert resource for troubleshooting IT and systems-related issues
Stakeholder Collaboration
- Partner closely with Managers as it relates to their educator's new hire training, ongoing training initiatives, and opportunities for additional training needs for the program
- Consult with MLS training, client partners, and L&D teams on training and workshop needs
- Attend Leadership team meetings, National Sales Meetings, Mid-Year Meetings, and POAs related to training and field readiness
- Observe interactions between NEs and Matrix teams to assess and address training needs
- Maintain strong partnership with the client L&D team to ensure alignment and consistency in training to core competencies
Required Skills
- Ability to lead with a positive and forward-thinking perspective while assisting in training, onboarding, and mentoring team members
- Effective communication style with a history of success in a cross-functional, fast-paced environment
- Proven ability and commitment to providing exceptional service to clients and Educators and their managers.
- Able to communicate professionally, effectively, and timely in a multi-channel environment (field, virtual, digital)
- Ability to work with different personalities and adjust training and coaching as needed while working within MLS and client models and frameworks to support a smooth field integration
- Can provide clear and effective leadership, coaching, and feedback to internal and external customers
- Self-motivation can motivate others and has a strong desire to empower others towards personal and professional growth opportunities
- Experience with being held accountable to metrics and maintaining a high standard of work in a real-time interactive environment
- Experienced in Salesforce, Power BI, and other programs essential to success in this role
- Compassion, high emotional intelligence, and a passion to be a patient advocate
Required Education and/or Experience
- Active, unrestricted RN license with 3+ years of clinical experience
- Previous experience in a clinical leadership and/or training role in the pharmaceutical industry
- Experience in developing training materials
- Entrepreneurial spirit and grit
- Experience using multiple software applications within a multiple-screen environment including Microsoft products
- Ability to utilize reporting and data to develop training plans and coach appropriate behaviors
Special Position Requirements
Travel:
- Up to 50% Travel
Working Conditions:
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical Requirements:
Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.
