Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Assistant Reservations Manager

Monarch Casino & Resort, Inc.129 open roles

Where
Atlantis Reno
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssistant Reservations ManagerMonarch Casino & Resort, Inc. · Atlantis Reno

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Monarch Casino & Resort, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Monarch Casino & Resort, Inc. postings stay open a median of 30 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 20 days ago

Monarch Casino & Resort, Inc. median: 30 days open

The posting

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! We are currently accepting applications for Assistant Reservation Manager. The Atlantis Casino Resort Spa Assistant Reservations Manager is vitally important to the continued success of the company. Assistant Reservations Manager supervises the general performance of the reservations team and provides assistance and training when needed. Assistant Reservations Manager help guests make travel plans. They describe ideal hotel accommodations, provide room rates, and reserve dining, spa services and other vacation-related arrangements over the phone, fax or through email. To become a successful Assistant Reservations Manager, they must have a clear speaking voice and demonstrate strong interpersonal, supervisory, analytical and organization skills. During this process they will be a leader of the Reservations Department that supervises, mentors and guide the team to exceeding service levels.

Responsibilities:

· Supervise, mentor, and lead the general performance of the reservations team.

· Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.

· Able to train new team members as well as creating a culture of generating new knowledge opportunities.

· Provide superior service via phones, e-mails and faxes as a receiver and caller.

· Ability to incorporate active listening skills and questioning techniques that support effective telephone communication and sales skills.

· Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

· Effectively deal with job stress, angry callers, upset guests and Team Members.

· Understand the impact of attitude when speaking with guests and Team Members.

· Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guest and draw them back to our resort for future visits.

· Apply proper telephone etiquette to satisfy various guest situations.

· Assist with providing reservations to guests, including upselling special packages, upgraded rooms and cross-selling different services throughout the hotel.

· Provide assistance with questions regarding the Company and Special Events.

· Consistently be +35% conversion on a monthly, quarterly and yearly basis.

· Assist with filing when needed.

· Produce daily and weekly rate comparisons for area hotels utilizing the Internet and telephone.

· Respond to email correspondence in a timely and professional manner.

· Ensure all 3rd party reservations are in the system and correct by going through same day arrival lists provided by management.

· Input 3rd party reservations that are sent via fax and email.

· Charge credit cards as required on 3rd party reservations or when deposits are mandated by group contracts.

· Ability to train new Sales Agents utilizing the tools provided by the department and human resources.

· Process credit card authorization as needed.

· Display time flexibility towards shifts as per work floor requirements

· Monitor Sales Agents calls to ensure correct sales tactics are being utilized

·

  • Qualifications:TECHNICAL / PROFESSIONAL KNOWLEDGE:High School diploma or equivalent Knowledge of customer service principles and practices Proficient in relevant computer applications (Office, Word, Excel) Knowledge of call center telephony and technology Experience within call center or customer service environment preferred Knowledge of administration and clerical processes Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors
  • DESIRED SKILLS: Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills.
  • Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match·
  • Education Tuition Reimbursement Program·
  • Scholarship Opportunity·
  • Paid Vacation·
  • Holiday Pay·
  • Recreation /Fitness Discounts·
  • Weekly Resort Prizes·
  • Career Development and Training Workshops·
  • FREE daily meal·
  • Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Monarch Casino & Resort, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Monarch Casino & Resort, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Monarch Casino & Resort, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.