The posting
At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Title: 24/7 Restaurant Supervisor Salary: $57,784 + Status: Full Time Shift: Varies
Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.
As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.
Responsibilities:
- Interviewing, disciplining, developing/training, and scheduling staff.
- Lead team member shift meetings.
- Monitors and supervises shift activities and opening and closing duties.
- Interacts with guests to resolve any guest issues.
- Works with other supervisors to facilitate a pleasurable dining experience for guests.
- Fills in for line staff when required.
- Demonstrates proactive leadership skills.
- Communicates well with guests and team members in a team environment.
- Must facilitate repeat business through pleasurable dining experiences.
Qualifications:
- Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
- Minimum 1-2 years of previous F&B Supervision/Management experience required in FOH operations or a relevant degree in a hospitality program.
- Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
- Conflict management: An Assistant Manager must recognize a problem when it arises and resolve it appropriately using good judgment, tact, and initiative, in accordance with company policy and procedure. Requires the often-unbiased mediation skills to handle conflicts at all levels of supervision, as well as the ability to negotiate effectively.
- Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
- Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
- Understands measurements of liquid, weight and temperatures
- Ability to work in a high-volume, sometimes loud, and ever-changing environment
- Basic to intermediate computer knowledge
- Must possess excellent guest service and communication skills with the ability to deal with guests.
- Ability to speak and write English.
- Ability to communicate information through spoken words and sentences that others will understand
- Ability to read and understand information and instructions presented in writing.
- Must be able to stand for the duration of the shift.
- Must be able to bend, stoop, and continuously use hands.
- Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
- Ability to work all shifts, including weekends and holidays when needed.
- Successfully pass a pre-employment criminal background check and drug screen.
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
- Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
- Growth opportunities available within department/company.
- Access the team dining hall with one free hot meal per shift.
- Company-matched 401k.
- Paid time off and six observed holidays
- Team Member Hotel, Retail, and Spa Discounts
- Team Member Anniversary Recognition (earn resort credit, vacation trips and more!
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified
An estimated salary for this position would be:
We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.
