The posting
At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Title: Bistro Mariposa Host Salary/Shift: $20/hour
Shift: Swings Status: Full Time
MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.
As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.
Responsibilities
- Greets guests as soon as they walk through the door
- Thank guests for dining in our restaurant
- Maintain a neat, organized front of the house environment
- Seat guests and take initial drink orders when needed
- Assist with opening and closing tasks along with side work when needed
- Answer phones and schedule reservations with large parties
- Validate coupons through our software
- Take payments
- Keep record of guests per servers
- Rewrite menu boards daily and for next meals
- Assist servers in bussing tables and overall cleanliness of the restaurant
- Operates registers, scanners, and credit card terminals
- Performs basic math functions to collect payments and distribute proper change
- Maintain accurate cash drawer
- Other duties as assigned
- WHMDS training an asset.
- Knowledge of techniques for preparing and producing food for consumption including storage and handling techniques.
- Previous experience in a food environment in either front or back of the house
Qualifications
- 1 year of previous cash handling experience preferred
- Team player who looks for ways to help other team members whenever needed
- Ability to work in high volume, sometimes loud ever-changing environment
- Basic to intermediate computer knowledge
- Must possess excellent guest service and communication skills with the ability to deal with guests
- Ability to speak and write English
- Ability to communicate information through spoken words and sentences that others will understand
- Ability to read and understand information and instructions presented in writing
- Strong general mathematical skills
- Must be able to stand for duration of shift
- Must be able to bend, stoop and continuously use hands
- Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
- Ability to work all shifts including weekends and holidays when needed
- Successfully pass a pre-employment criminal background check and drug screen
- Must be at least 16 years of age
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
- Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
- Growth opportunities available within department/company.
- Access the team dining hall with one free hot meal per shift.
- Company-matched 401k.
- Paid time off and six observed holidays.
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An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
An estimated salary for this position would be:
We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.
