The posting
At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Title: Director of Table Games
Salary: $140,000 + annually, with 20% annual bonus eligibility
Status: Full Time
Shift: Varies
Bonus eligibility begins after completion of one year and is determined by the Company in its sole discretion, based on Company and personal performance objectives.
MONARCH CASINO RESORT SPA
Monarch Casino Resort Spa in Black Hawk, Colorado, sits 45 minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA that achieve this designation. Boasting 23 floors filled with 516 luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 1,100 slot machines and over 45 table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers' Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.
As a family-owned business, we are committed to excellence in every guest experience. We offer exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm, welcoming acknowledgment every time you step through our doors. We focus on building lasting relationships with our guests and community, ensuring every interaction is hospitable and welcoming.
Responsibilities:
- Direct all Table Games operations and personnel in accordance with departmental policies, procedures, and internal controls.
- Supervise management and supervisory staff to ensure efficient operations, appropriate staffing, and effective control of games.
- Develop and implement short- and long-term departmental strategies aligned with company business objectives, budget guidelines, and operating standards.
- Analyze gaming trends, market strengths and weaknesses, and departmental performance to identify opportunities for revenue growth and increased profitability.
- Monitor and report daily gaming gains and losses and conduct financial analysis to support operational decisions.
- Maintain high standards of guest service and create an engaging, welcoming gaming experience.
- Resolve guest and Team Member concerns professionally, diplomatically, and promptly.
- Ensure compliance with applicable state and federal regulations, Colorado gaming requirements, Title 31, and company internal controls.
- Collaborate with other departments to share best practices and improve the overall guest experience.
- Develop service practices that maximize guest satisfaction while controlling operating costs.
- Maintain a work environment that supports teamwork, performance feedback, recognition, mutual respect, and Team Member satisfaction.
- Prepare accurate reports and business correspondence and present operational information to management and Team Members.
- Perform other duties as assigned.
Qualifications:
- Bachelor’s degree in a related field preferred, or a combination of education, training, and gaming experience that provides the required knowledge, skills, and abilities.
- Minimum of ten years of gaming or casino resort management experience, including at least five years in a senior leadership role within a large-scale, fast-paced environment.
- Thorough understanding of Colorado gaming regulations, Title 31 compliance, and gaming internal controls.
- Knowledge of and experience with marker play and player tracking systems.
- Strong financial analysis, strategic planning, and operational management skills.
- Excellent verbal and written communication skills, including report writing and presentations.
- Strong attention to detail, organization, time management, and problem-solving abilities.
- Ability to resolve conflicts tactfully and maintain effective relationships with guests, Team Members, and other departments.
- Advanced Microsoft Excel skills are a plus.
- Ability to obtain a Colorado Gaming License and Alcohol Awareness certification.
Benefits:
- Enhanced health, dental, and vision insurance, along with a flexible spending account.
- Education, tuition, and certification reimbursement (up to USD 6,000 per calendar year).
- Growth opportunities available within the department/company.
- Access to the team dining hall with one free hot meal per shift.
- Company-matched 401k.
- Paid time off and six observed holidays
- Team Member Hotel, Retail, and Spa Discounts
- Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
An estimated salary for this position would be:
We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.
