Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 hours agoWe saw it 22 min after it went up

IT Support Engineer

Monarch7 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support EngineerMonarch · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Monarch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Monarch postings stay open a median of 51 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 29 hours ago

Monarch median: 51 days open

The posting

About Us:

Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we've become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.

We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We're hyper focused on building a product people love, and on finding every edge that helps us do that better. AI is core to how we operate: every person on the team uses it as a partner to sharpen judgment, move faster, and expand what's possible. We're not looking for tool mastery, we're looking for fluency and curiosity. What matters is that AI is part of how you work today and that you're actively raising your own bar on how to use it well.

As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.

Join us on our mission to transform lives by simplifying money, together.

The Role:

Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT support and help keep our fully remote, Mac-based environment running smoothly, while building the documentation and automations that make IT faster and more scalable as we grow.

What You’ll Do:

  • Serve as a primary point of contact for employee IT issues in Serval, our ticketing platform, resolving them with clear communication, strong follow-through, and a high bar for quality
  • Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and help manage access requests and reviews through ConductorOne
  • Support our Mac fleet in Iru (formerly Kandji), and assist with provisioning, asset tracking, onboarding, and offboarding
  • Reduce repeat work by writing and maintaining IT documentation and help articles, and by building smaller automations in Serval and similar platforms with guidance from the team
  • Contribute to IT projects in partnership with People, Security, Engineering, and other teams, and look for practical ways to use AI to improve support and IT operations

What You’ll Bring:

  • 2+ years of experience in IT support, help desk, or IT operations
  • Hands-on experience supporting macOS users in a cloud-first or remote environment
  • Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
  • Foundational understanding of IAM concepts and SSO, with interest in going deeper on SCIM and provisioning
  • Some hands-on exposure to IT automation or workflow tools, and an eagerness to build more
  • Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical teammates
  • A customer-service mindset, strong problem-solving skills, and the ability to balance support requests with project work across shifting priorities
  • Experience in a high-growth startup environment, ideally in B2C or SaaS
  • Demonstrated AI fluency: you use AI regularly in your work, have a clear point of view on where it helps and where it doesn’t, and are continuously raising your own bar

Nice to Haves:

  • Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom
  • Experience supporting onboarding and offboarding workflows alongside People Ops or Business Ops
  • Experience writing clear, user-facing documentation or help articles
  • Familiarity with lightweight scripting (Bash, Python, etc.) or exposure to APIs and integrations

Typical Process (May vary depending on role):

  • Recruiter Video Call
  • Hiring Manager Video Call
  • Stakeholder Video Call
  • Take Home Assignment
  • Reference Checks
  • Offer!

Benefits :

  • Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
  • Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
  • Stipend to set-up your ideal working environment.
  • Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
  • Unlimited PTO.
  • 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!

Equal Opportunity & Non-Discrimination

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, age, marital status, veteran status, disability status, or genetic information.

Applicant Notices

California & San Francisco: Pursuant to the California Fair Chance Act and the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment. We comply with all applicable fair chance hiring laws.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Monarch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Monarch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Monarch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.