Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 39 days ago

Technical Support Engineer

monday.com91 open roles

Where
Tel Aviv
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineermonday.com · Tel Aviv

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on monday.com's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 39 days ago

The posting

monday.com http://monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

CX at monday.com http://monday.com is evolving. As part of the CX–TT organization, we're looking for a Technical Support Engineer who combines strong product knowledge with deep technical depth and strategic thinking. This individual can resolve what's in front of them while understanding how we increase business value for customers, leading to expansion and retention.

You'll be the primary point of contact for customer product and technical questions, and just as importantly, the person who notices when a customer's need is bigger than the ticket at hand and knows how to bring in supporting teams to deliver the fuller solution.

ABOUT THE ROLE - WHAT YOU'LL DO

Diagnose and resolve

- Own inbound customer interactions end-to-end — effectively understand customer needs, and provide resolution to complex product questions, technical investigations, and product configuration — across chat, email, and Zoom meetings.

- Diagnose root causes, not just symptoms, and use AI tools to work faster without losing accuracy or a human touch.

- Maintain a high bar for quality, and follow through on every case you own.

Look beyond the ticket

- Run real discovery: ask the questions that surface what a customer actually needs, not just what they asked for.

- Identify when a customer's need points to a bigger product value opportunity - process redesign, deeper technical implementation, or a strategic account motion rather than a one-off fix.

- Present solutions the way a customer experiences them: the reasoning, the business value, and the path forward — not a feature tour.

- Customer education: Enable the customer not only on the specific solution but also on the product itself to ensure they become more independent and confident building on their own.

Drive full-scope service with supporting teams

- Collaborate directly with Tech Touch teams to hand off or co-own cases that need deeper technical or strategic engagement, so the customer gets one coherent experience, not two disconnected teams.

- Flag patterns and opportunities you're seeing on the ground to TT and to CX leadership, so the wider team can act on them.

Grow the craft

- Build and share product and technical knowledge with the team; mentor newer teammates as you grow.

- Stay current on new features, especially AI capabilities, and bring that knowledge into customer conversations.

REQUIREMENTS

MUST HAVE

- Service-oriented: we’re looking for candidates who are passionate about working with customers and thrive by uncovering customer needs and building solutions. If you are excited about speaking with customers, getting to know their business flows, and staying patient and empathetic in sensitive customer interactions, this is the place for you.

- Ability to learn a product quickly and go genuinely technical with it — this is a baseline expectation, not a stretch goal.

- Comfort with ambiguity and a fast-changing environment; you adapt rather than resist.

- Strong communication skills - you can explain a technical idea clearly to a non-technical audience and vice versa.

- Prior professional experience: You bring technical expertise and customer savvy.

Strongly preferred

- Premium or white-glove customer support experience — you're used to owning the relationship, not just closing the ticket.

Nice to have

- Customer Success experience. It's a plus, not a requirement — what matters more is that you know how to build trust and drive a conversation toward value.

WHAT MONDAY.COM http://monday.com CAN OFFER YOU:

- Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall

- Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide

- Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success

- Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we

- A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more

#LI-DNI

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against monday.com's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on monday.com's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    monday.com's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.