The posting
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About the Role
The Community Manager is responsible for the activation of our brand voice across social channels and for developing a thriving and engaged community. This role blends creativity, communication and data-driven insights to build meaningful relationships with the audiences of our brands. As a Community Manager, you’ll support our prestigious automotive clients. This includes key activities such as content calendar publishing, collaborating on creative production ideation, community management and moderation, and results reporting.
*Note: Must be available to work Eastern Time hours, approximately 10:00 AM–6:00 PM ET, Monday through Friday.
Responsibilities:
Social Media + Community Management:
- Social Media Management:
- Platform Expertise: Understand social media platforms and manage live/active social media calendars in partnership with the Social Media Strategy team.
- Calendar Planning: Work on content calendars, including the timely publishing of social media posts.
- Content Publishing: Manage the flow and content distribution according to clients' brand pillars and brandbooks, ensuring effective dissemination across various channels.
- Community Management:
- Manage and grow online communities across platforms, ensuring timely, authentic engagements.
- Develop guidelines and moderation processes to maintain a safe, respectful community experience
- Monitor conversations, respond to messages, and foster a positive, inclusive environment within all community spaces.
- Attend and support live-event coverage and content capture, as required.
- Identify, nurture and support community champions and brand advocates.
- Surprise + Delight: Manage the Surprise and Delight workflows, collaborating with internal teams and client to provide recommended opportunities to enhance community experience with proactive gifting.
- User Generated Content: Manage the UGC program, collaborating with internal and external partners to gain rights to content that may be leveraged across marketing channels.
Reporting + Insight:
- Reporting: Perform basic reporting on audience engagement and social listening to inform future strategies.
- Trend Analysis: Stay updated on automotive industry trends, vehicle purchase behaviors, and cultural insights to inform content creation and strategy.
- Data Utilization: Analyze data insights and metrics specific to automotive marketing to optimize content performance and inform future vehicle-related content initiatives.
About You
The essentials:
- Bachelor's degree in Marketing, Communications, Journalism, or related field.
- Acquaintance with the automotive industry (prior knowledge preferred).
- Strong editing and proofreading skills to improve content quality and brand alignment.
- Understanding of social media platforms and basic reporting skills.
- Exceptional written and verbal communication skills with a keen eye for detail.
- Exceptional organizational and multitasking abilities in a fast-paced, automotive-centric environment.
- Collaborative team player with exceptional interpersonal skills and the ability to work across cross-functional teams in the automotive industry.
- On top of culture and trends, you know what's going to be cool before it is, including emerging social channels, tools, networks, etc.
- Deep understanding of social media best practices, in terms of formats and tone of voice, as well as key social media channel ecosystems (Instagram, TikTok): trends, hashtags, automotive content usage, functionalities, guidelines, and platform updates.
- Ability to travel to the office & onsite client locations as needed.
- Ability to derive strategic insights from listening, including knowledge of metrics, social listening tools, and digital reports.
- Strong organizational and quality assurance skills for publishing on high-profile channels with meticulous attention to detail.
- Familiarity with scheduling tools, social listening tools, and Content Management Systems.
- Client Interaction: Comfortable interacting with internal departments and clients.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.
#LI-Remote
This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
Salary Range
$65—$80 CAD
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
