Engagement Manager CEC

City/State:

Tarrytown, New York

Grant Funded:

No

Department:

PRCS - Client Services Unit 4 - RCM

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-5 PM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$103,453.43-$129,316.79

Job Summary

The Engagement Manager serves as a key leader within the Consumer Engagement Center, supporting two core operational wings: Appointment Scheduling & Provider Template Design and Financial Clearance. This role acts as a bridge between front-end revenue cycle operations and clinical departments, identifying opportunities for workflow optimization, supporting standardization, and driving improvements in patient access and financial performance. This position requires a deep understanding of front-end revenue cycle functions and a collaborative, solution-oriented approach. The Engagement Manager will serve as the primary liaison for clinical partners, ensuring alignment between clinical operations and Consumer Engagement Center objectives.

Qualifications

• Bachelors Degree Required - Masters Preferred
• 5+ years of experience within Project Management, Capacity Management, Access Templates and/or as a Sr. Analyst Required
• Knowledge of health care industry Required
• Strong working knowledge of applications required: Microsoft Excel, Access, Word, PowerPoint Required
• Experience with EPIC Preferred
• Experience in front-end revenue cycle functions, including scheduling, prior authorizations, patient access, or financial counseling Preferred.
• Previous experience working with or supporting clinical departments strongly Preferred.
• Strong understanding of patient access operations Preferred.
• Ability to analyze complex workflows and data to drive actionable insights Preferred.
• Excellent communication and interpersonal skills with the ability to influence across roles and departments Preferred.

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.