The posting
Job Description
The purpose of this job is to provide interactive customer service and customer education, promote library services, display library material, assist with collection management, and help plan and present library programs at all Public Library locations.
Responsibilities
Department: Library
Pay Grade: 65, Non-Exempt
Starting hourly rate: $20.54
Minimum Experience: One year of customer service, administrative/general office or related experience.
Minimum Education: High School diploma or equivalent.
Certifications, Licenses:
- Must have dependable transportation.
- A pre-employment criminal background check is required.
The purpose of this job is to provide interactive customer service and customer education, promote library services, display library material, assist with collection management, and help plan and present library programs at all Public Library locations.
GENERAL POSITION DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
- Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
- Works service desks, assisting patrons with checking out library materials and using public computers.
- Registers patrons for library cards, helps with fees, places holds and performs payment transactions.
- Pulls patron holds as needed.
- Educates patrons in locating materials or information in all areas of the library. Provides readers advisory services and assists patrons in the use of all library technologies.
- Performs regular tasks relating to the Automated Materials Handling System, including providing basic troubleshooting.
- Participates in programming for patrons of all ages.
- Helps to decorate, creating displays to enhance the atmosphere.
- Sorts library materials and shelves library materials alphanumerically according to the Dewey decimal system.
- Reads shelves to insure proper placement and order. Helps in weeding of library materials and assists the supervisor in collection development.
- Helps repair materials using accepted methods or repair.
- Provides library tours and programming for interested groups.
- Keeps the library safe by addressing problem patron behavior on the spot or reporting it up the chain if necessary.
- Communicates Library programs with community groups and or book talks
- Attends regularly scheduled departmental and all-staff meetings, annual staff training day, and any additional mandatory meetings.
- Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
- Other related work and special projects as assigned.
- Other duties as assigned.
FISCAL RESPONSIBILITIES
This position has no fiscal responsibilities.
COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:
- Represents the Department and County to other County staff and members of the public.
- Provides quality customer service to individuals needing directions or assistance.
- Demonstrates the organization’s Core Values and adherence to the Ethics policy.
SUPERVISORY RELATIONSHIPS:
Works under general supervision on some office assignments but works independently performing recurring duties in accordance with established procedures. This position has no supervisory responsibilities.
Qualifications
JOB QUALIFICATIONS – KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Administrative policies and procedures of the County.
- Pertinent Federal, State, and local laws, codes, and regulations.
- Current office practices and procedures.
- Computer software consistent for this position.
Skill in:
- Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
- Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Applying judgment and discretion in resolving problems and interpreting policies and regulations.
Ability to:
- Quickly learn and put to use new skills and knowledge brought about by rapidly changing information and /or technology.
- Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
- Establish and maintain accurate records of assigned activities and operations.
- Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Perform mathematical calculations required of this position.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain accurate records of assigned activities and operations.
- Analyze facts and to exercise sound judgment in arriving at conclusions.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.
- Work the allocated hours of the position.
WORK ENVIRONMENT:
Work is performed in a typical indoor office setting; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions.
PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
- Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
- Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.
- Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work is primarily in an office setting.
- Use and normal maintenance of office machines, (copier, computer, printer, etc.).
- Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.
- Ability to recognize occupational hazards in work activities and take safety precautions.
- Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
The intent of this position description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and is not a declaration of the specific duties and responsibilities of any particular position. Employees may also be assigned job-related tasks other than those specifically presented in this description.
Montgomery County is an Equal Opportunity Employer and complies with the requirements of the Civil Rights Act of 1966 (Section 1981) and 1964 (Title VI, VII,) Americans with Disabilities Act (ADA), Rehabilitation Act of 1973, Age Discrimination in Employment Act (ADEA), Equal Pay Act (EPA) and the Uniformed Services Employment and Re-employment Rights Act (USERRA).
About Us
Montgomery County, Tennessee, is home to Clarksville, the state’s fifth-largest city. Located just 40 miles from Nashville and within a day’s drive of most major U.S. cities. The area offers a vibrant mix of history, innovation, and outdoor recreation with over 30 parks and trails like the scenic Clarksville Greenway.
Regularly named one of Money Magazine’s, “Best Places to Live,” the community features a low cost of living, a growing downtown, and strong environmental initiatives, including new solar farms.
Home to Fort Campbell, Austin Peay State University, and major employers like Google, LG, Hankook, and Amazon, Montgomery County is a hub of opportunity. The County Government operates 40+ departments and offers excellent benefits, including TCRS retirement plans.
Join us and see why Montgomery County is a top choice for living and working in Middle Tennessee.
