The posting
MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.
We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.
We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.
Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.
Our Manufacturing team is at the heart of our operations, creating best-in-class products for our customers. Our facility keeps things moving across three shifts, 24 hours a day, five days a week. Throughout it all, the team shares a commitment to safety, quality and efficiency—working brilliantly together and collaborating across MOO to turn new ideas into products our customers love.
This is a pivotal leadership role designed to steer our entire production operation. Your expertise will be crucial in ensuring we not only meet but exceed our manufacturing targets for safety, quality, cost, and delivery. We are hiring this position to strengthen our leadership as we scale our operations, launch new products, and implement cutting-edge processes to maintain our competitive edge.
The person we want
- We're looking for an experienced, process and data-driven manufacturing leader who excels at motivating teams and solving complex problems.
- You are a natural collaborator, comfortable working with engineering, supply chain, and quality departments to drive continuous improvement.
- If you thrive in a fast-paced, scaling environment and are passionate about building a culture of operational excellence, you could be the perfect fit.
Responsibilities
- Lead, coach and support Supervisors and Team Leads across three shifts, helping every team perform at its best.
- Take a data and process-led approach to delivering our Safety, Quality, Delivery, Cost and Morale goals.
- Stay flexible and respond quickly to changing priorities, making smart day-to-day decisions that keep performance on track.
- Create short-and medium-term plans that support Manufacturing’s long-term goals.
- Build an engaged and motivated workforce through regular coaching, meaningful recognition and professional development.
- Work closely with Operations, Customer Service and Product teams to solve challenges and deliver better results.
- Embed a culture of continuous improvement—strengthening performance, reducing waste and making our ways of working simpler and more consistent.
- Lead standardization projects that improve efficiency and create lasting change.
- Manage staffing, resources and labor budgets effectively, balancing operational needs with cost efficiency.
- Champion a safety-first culture and help create an environment where everyone can do their best work safely.
- Lead the smooth introduction of new products, processes and equipment into Manufacturing.
About You
- You’re a practical and analytical problem-solver who can get to the root of complex manufacturing challenges.
- You bring proven LEAN experience and a continuous-improvement mindset, with a track record of improving processes, reducing waste and strengthening KPIs.
- You’re comfortable solving problems in high-mix, high-volume production environments.
- You make clear, timely decisions using data, operational insight and sound judgement.
- You’re confident balancing Safety, Quality, Delivery, Cost and Morale when making decisions.
- You can adapt your approach as priorities change, staying calm and effective in a fast-moving environment.
- You bring experience managing online print, finishing workflows or similar manufacturing operations.
- You plan and prioritise effectively, balancing immediate operational needs with longer-term goals.
- You build clear, consistent and scalable processes that help teams deliver great work efficiently.
- You bring leadership experience and a genuine passion for helping others succeed.
- You’re a thoughtful coach and mentor who provides clear, constructive feedback and meaningful recognition.
- You support leaders and team members in building their confidence, capability and performance.
- You set a clear direction for your team and help people understand how their work contributes to wider Manufacturing and MOO goals.
- You turn strategic goals into practical plans, measurable outcomes and clear expectations.
- You have a proven track record of improving operational performance and delivering against KPIs.
- You create clarity, trust people to deliver and give them the ownership they need to do their best work.
- You know when to offer support and when to step back—leading without micromanaging.
- You communicate clearly and confidently at every level, creating an environment where people feel comfortable contributing ideas and challenging how things are done
- You set clear expectations and hold meaningful conversations about performance, growth and development.
- You help people understand their strengths, identify development opportunities and build practical plans for career progression.
- You balance care and support with clear accountability, helping individuals and teams perform at their best.
- You understand how team structures, responsibilities and ways of working need to evolve as the business grows.
- You’re experienced in building capability, planning resources and supporting teams through change.
- You collaborate effectively with Supply Chain, Engineering and global partners to create joined-up solutions and stronger organisational performance.
Nice to Haves
- Lean Certification
- Degree in Engineering, Operations, or Business.
- Experience working with OEMs and external suppliers.
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
