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Open nowPosted 10 hours ago

User Operation Specialist

moomoo

Where
Shenzhen, Guangdong Province, China
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Your applicationOpen nowUser Operation Specialistmoomoo · Shenzhen, Guangdong Province, China

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on moomoo's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 10 hours ago

The posting

  • Lead strategic planning and ops support for high-value / high-potential overseas clients and RM (Relationship Manager) service ops
  • Build models/algorithms to identify high-value segments; optimize client allocation by RM capacity, coverage, and productivity tiers for refined segmentation ops
  • Translate RM performance and incentive schemes into KPIs by capacity and segment; track, analyze, and manage performance
  • Set high-value client strategies; orchestrate product/service mix and campaign execution in RM-led engagement scenarios
  • Design a lifecycle management framework; partner with acquisition, brand, and platform teams to convert non-high-value clients into high-value via RM engagement
  • Run performance reviews, data analysis, and RM service-process tracking; lift RM productivity through a PDCA closed loop (design → execute → data → optimize)
  • Use AI tools to boost daily work and business ops efficiency

Requirements

  • Bachelor's from top-tier university
  • 3+ years in high-value/KA client ops, RM sales ops/enablement, or relationship management at a leading securities firm, bank, internet-finance, or fintech; must have owned core metrics (client-base, AUM, and revenue growth)
  • Hands-on investing in overseas markets (US/HK equities, options, and/or crypto); familiar with overseas competitors; able to surface trader needs and pain points; highly sensitive to market trends and opportunities
  • Prior RM experience preferred; conversant with high-value client service challenges and able to deliver solutions that lift RM effectiveness and productivity
  • Strong business-data analysis and insight; turns data into actionable strategy and execution plans
  • Data-driven, user-centric, commercially acute; adept at strategy execution, cross-functional stakeholder management, and project management
  • Fluent English; business Japanese a plus
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