Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2258 days ago

Customer Support/Success Manager - Digital Events

morressier15 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support/Success Manager - Digital Eventsmorressier · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on morressier's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 2258 days ago

The posting

THE ROLE

At Morressier, our purpose is to advance civilization by uncovering knowledge and fostering collaboration. We want to enable all the world's learners to discover, share and advance new ideas.

We are a passionate team, driven in the pursuit of our goals and at our best when we are working together, supporting, and inspiring one another. Our work may be serious and globally impactful, but we are light-hearted. We are optimistic, creative, and modest in our mindset.

In close collaboration with the Sales team you will:

  • Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team
  • Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
  • Onboard new clients via video training calls
  • Present, define and execute on project scope according to partnership agreements
  • Get product feedback and represent clients needs and future roadmap
  • Present new product developments to clients and ensure consistent communication
  • Manage post-project client debriefs
  • Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

BENEFITS

  • Competitive salary
  • Flexibility for remote work from home or anywhere else
  • A high-performing dynamic team from around the world
  • Ability to take ownership, opportunities for growth
  • Help mold the future of science and scholarly communications!

REQUIREMENTS

  • Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment
  • Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous
  • Proven track record of high satisfaction rates (clients and users)
  • Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
  • Focus on KPIs that drive company success and strategic and financial targets
  • Excellent communication skills, comfort on phone and video, ability to put clients at ease
  • Strong organizational and planning skills with meticulous attention to detail
  • Fluent English (spoken and written)
  • Willing to accommodate US business hours
  • Willingness to work on weekends (extra days will be compensated)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against morressier's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on morressier's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    morressier's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.