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Open nowFirst seen 40 hours ago

Service Support Specialist

Mosaic131 open roles

Where
Phoenix, AZ, USA
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Your applicationOpen nowService Support SpecialistMosaic · Phoenix, AZ, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mosaic's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Mosaic postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 40 hours ago

Mosaic median: 2 days open

The posting

Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide.

Why Mosaic?

At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit. As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights.

Your Impact

As a Service Support Specialist, you will play a vital role in our service delivery by:

  • Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care.
  • Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners.
  • Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment.
  • Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance.
  • Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement.

Qualifications

  • Education: High school diploma or equivalent.
  • Experience: One year of experience in service coordination or delivery is preferred.
  • Leadership: Two years of supervisory experience (or equivalent college studies) preferred.
  • Certifications: CPR/First Aid, Article 9, and Principles of Caregiver certifications.
  • Skills: Proficiency in business software, excellent professional communication, and the ability to manage complex documents and deadlines.

Ready to empower others and grow your career? Apply today to become a vital part of "One Mosaic."

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  1. A CV for this posting

    Written against Mosaic's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mosaic's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mosaic's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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