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Open nowFirst seen 4 days ago

CRM Executive/Specialist

MOSIAC HR Private Limited81 open roles

Where
Colombo, Sri Lanka
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Your applicationOpen nowCRM Executive/SpecialistMOSIAC HR Private Limited · Colombo, Sri Lanka

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MOSIAC HR Private Limited's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

CRM Executive/Specialist

Our client is looking for a highly skilled CRM Executive/Specialist to join their dynamic team! This is an exciting opportunity for someone passionate about customer experience and digital transformation in a data-driven environment.

As a CRM Executive/Specialist, you'll support the Digital Communications Manager and Customer Engagement Manager in the creation, maintenance, and reporting of Emails, SMS, WhatsApp, and Direct Mail (DM) campaigns across multiple channels.

Key Responsibilities:

  • Email Campaigns: Build and edit emails using Dreamweaver & HTML
  • Salesforce Marketing Cloud: Create and manage campaigns and journeys for both one-off weekly sends and automated lifecycle campaigns
  • Stakeholder Collaboration: Work with key business stakeholders to ensure projects are aligned with strict guidelines and compliance standards
  • Reporting: Provide detailed campaign-level reports, including monthly costs and mailing volumes for DM channels
  • Brand Consistency: Collaborate with the Brand team to ensure email materials align with other channels and brand guidelines
  • Proofing and Data Integrity: Compare numeric and written data on proofs/direct mail samples against original data files
  • Direct Mail Setup: Set up direct mail variables for customer selections using FastStats
  • PO Management: Accurately input purchase order requests in Sage X3 and assist with filing invoices

About You:

  • Experience: Minimum 2 years’ experience in a marketing environment, with a focus on CRM and digital communications
  • Technical Skills: Proficiency in HTML, CSS, and AMP script; a working knowledge of CRM platforms, ideally Salesforce Marketing Cloud
  • Communication: Strong communication skills to manage relationships with various stakeholders
  • Attention to Detail: High level of accuracy when working with data and proofs
  • Flexibility & Adaptability: Ability to work under pressure and handle a fast-paced, evolving environment
  • Time Management: Strong organizational skills and the ability to manage multiple priorities effectively

Work Schedule:

  • Shift-based: 2 days UK hours, 3 days working to Sri Lanka hours, with 2 days working from home

Interview Process:

  • Technical Assessment
  • Technical Interview

If you’re looking for a rewarding opportunity to showcase your CRM skills and be part of a forward-thinking team, we’d love to hear from you!



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