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Open nowFirst seen 4 days ago

Senior Executive - BSS & Fintech Operations

MOSIAC HR Private Limited81 open roles

Where
Colombo, Sri Lanka
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Your applicationOpen nowSenior Executive - BSS & Fintech OperationsMOSIAC HR Private Limited · Colombo, Sri Lanka

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MOSIAC HR Private Limited's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Senior Executive - BSS & Fintech Operations

Our client, a leading telecommunications company, is seeking a highly skilled Senior Executive for their BSS & Fintech Operations team. This critical role ensures that incident and problem management processes are followed and executed effectively across various software systems.

Key Responsibilities:

  • Ensure timely resolution of complaints/issues related to systems within defined SLAs.
  • Manage customer complaints effectively, maintaining expected resolution times.
  • Post billing dispute waivers and correct data to maintain system integrity.
  • Follow up on incidents until closure to avoid delays.
  • Share incident updates with L1 leads for visibility on resolution progress.
  • Adhere to incident management procedures for compliance.
  • Provide accurate solutions to resolve incidents and offer support for problem resolution.
  • Coordinate with L2 support teams and vendors to resolve issues.
  • Prepare statistical and operational reports, conduct system health checks, and troubleshoot incidents.
  • Monitor system uptime and provide reports as required.
  • Participate in system deployments, user acceptance testing (UAT), and gather requirements to bridge operational gaps.

The Ideal Candidate:

  • Holds a Bachelor’s degree in Software Development, IT, or a related field.
  • Proficiency in Linux, SQL, and Cloud environments.
  • Experience in software system configurations, troubleshooting, development, and integration.
  • Familiar with systems such as DMS, PMS, Star Points, JIRA, Mobile Applications, CTM, OneCRM, and Bizcare.

Our client is specifically seeking candidates with a Bachelor’s degree in Software Development or a related IT field.



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