The posting
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Motorola Solutions’ Federal Technical Center (FTC) in Lanham is dedicated to serving U.S. Federal Government customer. This repair center services two-way portable and mobile radios for all federal customers and is the only repair facility for the Apex Next product.
Job Description
The Senior Manager, Product Repair Center is responsible for the strategic and operational oversight of Land Mobile Radio (LMR) repair and service activities in the Lanham, Maryland repair depot; supporting the Federal Government sector of our customer base. This role involves managing an operating budget, managing a Motorola repair facility, directing a diverse team of technical and supporting resources, and ensuring the achievement of critical repair performance indicators (KPIs), and driving the evolution of the Lanham repair facility. The manager serves as a key escalation point for complex customer issues, policy clarification, and capacity planning.
Organizational Scope
Customers Supported: Over 500 customer accounts.
Annual Volume: Approximately 22K repairs annually.
Direct management of ~40 labor staff, including 3 managers and 1 individual contributor; includes Motorola employees and contractors
Responsibilities
Strategic & Operational Leadership
- Lead a team of ~40 technical and supporting resources
- Manage all key performance indicators (KPIs) for the Lanham LMR Repair organization, including On Time Delivery (OTD), Backlog, Delinquent Backlog, Turn Around Time (TAT), and Bounce Rate.
- Manage staffing levels and repair capacity to ensure customer demand and service levels are met
- Drive continuous improvement within the repair depot to maximize efficiency and technical equipment utilization
- Respond to customer escalations
- Maintain and manage CSA and ISO certifications
- Oversee supply chain and materials, including managing inventory levels for repair parts and coordinating orders to maintain operational continuity.
- Ensure that technical equipment is maintained properly to prevent downtime and disruptions in the repair processes
- Work with facilities to maintain the building
Project and Transition Management
- Lead New Product Introduction projects and associated business initiatives for the Lanham repair depot
- Direct and collaborate with cross-functional teams on the technical exchange, alignment on qualification criteria for repair processes, and the commissioning/decommissioning of testing equipment.
Financial Management
- Manage the repair facility to an operating budget
- Drive annual CapEx budget planning and prioritization
Additional Qualified Skills:
- Proven financial ownership of an operating budget, with a track record of meeting cost, productivity, and margin targets
- Demonstrated success managing complex operations across multiple shifts, sites, or product lines
- Experience in ERP and repair-tracking systems (SAP, Oracle, Salesforce)
- Knowledge of ISO Certifications
Target Base Salary Range: $101,100 - $145,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-MM4
#LI-ONSITE
Basic Requirements
- Bachelor's degree in engineering, operations management, business, or a related field.
- 5+ years of leadership experience in reverse logistics and repair center operations; including leading managers and supervisors
- Must be a U.S Citizen
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
