Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Customer Care Administrative Support

Motravay.mu370 open roles

Where
Quatre Bornes, Mauritius
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Administrative SupportMotravay.mu · Quatre Bornes, Mauritius

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Motravay.mu's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Mode of Working: Remote (Work from Home)

Purpose of the Role: The Customer Care Administrative Support role is responsible for ensuring that all customer care functions, from service requests to accounts receivable, are managed with precision and efficiency. The role focuses on timely responses, accurate reporting, and effective support across multiple business processes to uphold a high standard of customer service and operational effectiveness.

Key Responsibilities and Accountabilities:

1. Customer Care and Service Request Management:

  • Respond promptly to customer service calls and requests within a 24-hour window, using standard email responses.
  • Ensure all emails are appropriately categorized and filed based on client name, keeping only un-responded emails in the inbox.
  • Accurately log and record all service calls in the SAP system to maintain a well-documented track of customer interactions.

2. Job Card Management:

  • Issue job cards via SAP to technicians for all technical services, ensuring accurate assignment and tracking of tasks.
  • Process and update returned job cards from technicians, ensuring all necessary data is captured and accurately recorded in the system.

3. Quoting and Invoicing:

  • Calculate and prepare cost estimates for spare parts based on job card details.
  • Create and send quotations to customers in a timely manner.
  • Handle the invoicing of services, ensuring accuracy and prompt customer billing.
  • Liaise with customers to follow up on queries and resolve any issues or concerns.

4. Annual Service Agreements:

  • Assist with marketing activities related to service agreements, supporting the promotion and renewal processes.
  • Collaborate in the drafting and reviewing of service agreements, ensuring all terms and conditions are clear and accurate.

5. Accounts Receivable:

  • Serve as a point of contact for customer inquiries related to accounts receivable, following up on queries to ensure resolution.
  • Perform debtors reconciliations, identify any discrepancies, and finalize reconciling items.
  • Take responsibility for debt collection, including the pursuit of long-outstanding debts, and report regularly to management on the status of accounts receivable.

6. General Administration and Office Support:

  • Provide general administrative support as requested by management, including handling additional accounting tasks.
  • Adhere to company policies, procedures, and corporate governance standards, ensuring compliance at all times.

Skills and Competency Levels:

  1. Technical Skills: Advanced computer literacy, including MS Office (Outlook, Excel, Word, PowerPoint). Competence in using ERP systems, such as SAP. Strong understanding of accounting principles.
  2. Communication Skills: Excellent communication skills, both written and spoken, in English. Fluency in Creole or French is highly desirable.
  3. Teamwork and Collaboration: Proven ability to work well within a team and motivate others.

Key Performance Indicators (KPIs):

  1. Sales quotes, orders, or invoices should be accurately generated within 24 hours of the trigger event.
  2. Timely and effective debt collection, reducing outstanding debt.
  3. Customer queries should be responded to within a 24-hour period.
  4. Accurate and timely submission of all statutory returns.

Qualifications:

  • Higher School Certificate (HSC) with a focus on accounting or mathematics.
  • Post-high school accounting courses are a plus.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Motravay.mu's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Motravay.mu's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Motravay.mu's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.