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Open nowFirst seen 3 days ago

Junior IT Desktop Support

Motravay.mu370 open roles

Where
Port Louis, Mauritius
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Your applicationOpen nowJunior IT Desktop SupportMotravay.mu · Port Louis, Mauritius

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Motravay.mu's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job Summary:

We are currently seeking a motivated and detail-oriented Junior IT Desktop Support professional to join the IT team. The successful candidate will provide first-level technical support to end-users, ensuring the smooth operation of desktop systems, applications, and network connectivity.

Key Responsibilities:

  • Provide first-level technical support to end-users for hardware, software, and network-related issues
  • Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals
  • Assist in setting up user accounts, email profiles, and access permissions
  • Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, and other business applications
  • Document support requests and resolutions, and escalate complex issues to senior IT staff when necessary
  • Provide support to remote users via phone, email, or remote desktop tools
  • Maintain inventory of IT equipment, including asset tagging and tracking
  • Assist in onboarding new employees by preparing workstations and ensuring access to required systems
  • Follow IT policies and procedures, ensuring compliance with security and data protection standards
  • Support senior desktop technicians during onsite interventions
  • Provide daily updates on support tickets and ongoing issues to the Senior Desktop Support and IT Desktop Manager
  • Coordinate with suppliers regarding devices under repair and provide updates accordingly

Qualifications & Experience:

  • Minimum HSC
  • Diploma in Computer Science or any related field
  • MCDST or CompTIA A+ certification would be an advantage
  • At least 2 years of experience in a desktop support role

Skills & Competencies:

  • Proficiency in Windows operating systems (Windows 10/11)
  • Good knowledge of Microsoft Office 365
  • Basic understanding of network fundamentals (IP, DNS, DHCP)
  • Experience in printer and peripheral troubleshooting
  • Familiarity with mobile device configuration (iOS and Android)
  • Basic knowledge of VoIP phone configuration
  • Experience in handling and prioritizing support tickets
  • Familiarity with remote support tools (e.g., Teams, Quick Assist, Remote Desktop)
  • Strong documentation and communication skills
  • Ability to work under supervision and follow procedures
  • Problem-solving mindset and willingness to learn
  • Strong team spirit and sense of responsibility
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