The posting
Description
The Clinical Program Manager will have clinical and administrative responsibilities to ensure that the Department of Neurology is run according to policies and regulatory requirements, and will work in conjunction with the Queens Stroke Program Medical Director and will directly report to the Director of Neurology. The manager will act as the Supervising Advanced Practice Provider, and directly oversee the Advanced Practice Providers in the Department of Neurology.
Responsibilities
Clinical Responsibilities
- To work as an Advanced Practice Provider in the Department of Neurology; duties include direct in-patient consultation services and outpatient care.
- Teaching and supervision of Advanced Practice Providers, residents and medical students
- Will be responsible to assess any process delays and work on PI projects as associated with the supervisory role
- Advocates for patients and family members, by designing policies and services that promote patient rights and optimal environments of care, building on customer satisfaction
- Assists with stroke code activations to ensure protocols are followed
- Assists in coordination of the tele-stroke program and transfers among facilities
Operations/Administrative Responsibilities:
- To work with and support the Director of the Department of Neurology in establishing and maintaining patient care policies and procedures and ensuring the department conforms with the bylaws, rules and regulations of the NYC Health + Hospitals | Queens Medical Staff and appropriate Federal, State and Local laws and regulations
- Continuously monitors operational efficiency of the neurological services
- Prepares all required reports and performs the requisite data reconciliation
- Collaborates with physician leaders, specialists, nursing, service line team members, and other disciplines on stroke program policies, procedures, and protocols to improve outcomes for stroke patients and enhance the healthcare environment
- Identification of stroke patients on a real-time basis, and entering all required data elements into the designated stroke center database and registry
- Provides coordination and administrative functions for the multidisciplinary Stroke Steering committee
- Responsible for participating in stroke program marketing
- To represent the Director of the Department and to act in their stead in case of their unavailability
Education and Outreach:
- Participates in community and educational outreach activities to improve awareness of neurological emergencies
- Identifies and facilitates opportunities for community engagement for stroke patients and caregivers i.e. stroke support groups, community events, and health fairs
Quality of Care/Regulatory:
- Utilizes quality improvement data to identify and implement evidence-based interventions that reflect current scientific knowledge of neurology; practice and promote continuity of care
- Ensures the implementation of standards of care according to Clinical Practice Guidelines.
- Assesses the need for, plans, and implements quality improvement programs driving neurology quality measures
- Participates in patient follow up and monitors patient satisfaction scores
- Participates in Joint Commission and State Stroke Center certification efforts focusing on compliance of standards
- Incorporates current stroke AHA guidelines and evidence-based practice into their respected stroke standards of practice
- Reviews and analyzes data for trends, shares data with stakeholders, and utilizes data for performance improvement initiatives
- Abstracts and manages data for Get with the Guidelines and the Joint Commission
Additional duties may be assigned by the Director as needed:
- Assigns and schedules clinical staff
- Supervises Advanced Practice Providers in areas of responsibility and professional development
- Monitors and appraises performance
- Recommends termination, discipline and advancement based on performance evaluations. Participates as indicated in the disciplinary process
- Interviews Advanced Practice Provider candidates and makes recommendations for hiring
- Plays a leadership role in the training of new employees. Assures that the training process meets department standards
- Participates in the ongoing quality improvement activities of the department as assigned
- Participates in special projects as assigned
- Remains informed of patient management trends based on literature
- Represents department as indicated on hospital wide committees
Qualifications
- Master?s degree preferred
- Minimum of 3-5 years of clinical experience
- Licensed as a Physician Assistant in the State of New York
- Certification with the National Commission on Certification of Physician Assistants
- DEA number
- Medicaid number
- Ability to remain positive and supportive under high stress situations
- Excellent written and verbal communication skills
- Professional in dealing with confidential information
- Builds and maintains supportive relationships with nursing and physician colleagues, hospital administration, other departments and outside agencies
- Understanding of coding, documentation and regulatory requirements helpful
Employer Description
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115494 - $192328 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
